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Here is something I posted on the Quicken forums. Since I'm running Quicken under Crossover, I figured I'd post it here, too.

When I start Quicken, it tried to do an update. However, this is not the usual one that updates Quicken itself to the latest version. I'm fully up to date there at 61.20. Instead, it's trying to update files with names that start with How-Do-I and What-If. There are also files that are of the format #######.html where # is a digit. They go by so fast I can't get an actual name. The update says it fails and ir rolls back. Quicken itself runs just fine. This has been going on for a few weeks. I tried updating with the 61.20 mondo patch but that also fails. Anyone else seeing this? As I said, Quicken runs just fine and this is NOT the usual version update. I suspect it may be a help system update.

I am seeing this as well, starting about 3 weeks ago I believe.

As with you, Quicken seems to run normally.

So for now, at least, it's just a curiosity, or at most a mild annoyance.

I'm glad I'm not the only one since it means it's not a problem on my side. I did contact Corssover support and they said they are aware of the issue. There are trying to determine if it is a bad update on Quicken's part or something on their end and what to do about it.

Hi Charleses,

You're not alone -- I get this from time to time, too. I think the files are local help files (lots of .htm files). That's not much of a problem for me, plus Quicken first tries to display online help when you bring up Help.

Bill

Does anyone know where these files are supposed to go? In other words, what directory or directories? I have been unable to find any files with names like the ones I described. I'm wondering if a parent directory for these files is missing or has wrong permissions and that is preventing them from being installed. I'd presume they belong somewhere in ~/.cxoffice/Quicken_Classic/drive_c.

Another thought or two. Is there a log file somewhere I could look at? Anyway to increase the verbosity. Maybe get a clue from that?

On my system (openSUSE Tumbleweed, CXO 25.0 beta4, Quicken Classic for Windows R61.21), it looks like help files are in <home_dir>/.cxoffice/<Quicken_Bottle_Name>/drive_c/ProgramData/Quicken/Can/OfflineHelp/. I am not familiar with Quicken's logs, but there are log files in <home_dir>/.cxoffice/<Quicken_Bottle_Name>/drive_c/users/crossover/AppData/Roaming/Quicken/Log/.

Found the error. ~/.cxoffice/Quicken_Classic/drive_c/users/crossover/AppData/Roaming/Quicken/Log/quickenPatch.txt I get this message:

3/6/2025 11:20:00:062 AM: The update failed to install. - Could not find file 'C:\ProgramData\Quicken\quicken.wyc'.

However, that file exists.

charlie@redwood:~/.cxoffice/Quicken_Classic/drive_c/ProgramData/Quicken$ ls -la quicken.wyc
-rw-r--r-- 1 charlie charlie 12541 Aug 26 2017 quicken.wyc

I tried restoring that file from backups and it made no difference so I put the original back. It's actually a zip file. It seems ok:

charlie@redwood:~$ unzip -l quicken.wyc
Archive: quicken.wyc
Length Date Time Name

19044  10-04-2016 13:01   t.png
22950  10-04-2016 15:15   s.png
  301  08-23-2017 13:06   iuclient.iuc

42295                     3 files

Can't think f anything else to try at the moment.

Well, I "fixed" the problem, so to speak. At least I don't get any errors on trying to update.

I found the file 'quicken.wyc' and renamed it to 'quicken.wycx', not yet daring to delete it. After this, the update proceeds normally.

What else I might have broken by doing this remains to be seen.

I renamed the quicken.wyc and started Quicken. It started and ran just fine. No attempt was made at an update.