CrossOver Support - Community Forums

Hi,

I just moved from Windows 11 to Debian 12 and I'm still learning, so I hope you can bear with me, if my questions are beginner questions and I'm not using the correct Linux terms. I'm using CrossOver 24.0.4.

Unfortunately, I've trouble registering my lifetime license, as the "CrossOver Demo" nag screen keeps popping up. I did register by running "sudo -H /opt/cxoffice/bin/cxregister" and entering my account data. Clicking "Buy Now" opens the CrossOver website and shows the pop-up: "This copy of CrossOver was unlocked by: [Name redacted] It is fully enabled. Thank you for your support!" Choosing "Register" opens the registration confirmation right away. "Try Now" just closes the window. "Exit" just closes the nag screen without opening my windows program. Despite completing and confirming my registration as described above, the demo timer keeps counting down. (Running "sudo -H /opt/cxoffice/bin/cxregister" again, "sudo /opt/cxoffice/bin/cxregister" and "sudo /opt/cxoffice/bin/cxregister" always display the unlock confirmation.)

In addition, I noticed CrossOver keeps using a generic CrossOver Icon for all Windows programs installed (small and large cogwheels with the CrossOver logo in the larger one). How can I fix this? (https://support.codeweavers.com/missing-libraries/missinglibpng?from_search=152470468 and https://support.codeweavers.com/miscellanous/application-icons-are-not-being-created-after-windows-programs-are-installed-in-crossover-mac?from_search=152470468 won't work, and the second support article seems incomplete. I also can't find the debug section within the Run Command.)

I did "cd /opt/cxoffice/bin" and ran "sudo python3 cxfix" with the different options until sudo python3 cxfix --show-all showed "shm_open(/CAPI20_shared_memory.v01000010, ...) failed - Permission denied
shm_open(/CAPI20_shared_memory.v01000010, ...) failed - Permission denied
Distribution: Debian 12 64-bit (debian12)
Product: cx24
There is no issue to fix
"

"sudo python3 ./cxdiag64 displays "SyntaxError: Non-UTF-8 code starting with '\xc3' in file /opt/cxoffice/bin/./cxdiag64 on line 1, but no encoding declared; see https://peps.python.org/pep-0263/ for details
" and "sudo python3 ./cxdiag" "sudo python3 ./cxdiag
SyntaxError: Non-UTF-8 code starting with '\xb7' in file /opt/cxoffice/bin/./cxdiag on line 1, but no encoding declared; see https://peps.python.org/pep-0263/ for details
"

I also tried "Simulate Reboot", restarting Debian, deleting and reinstalling CrossOver and even reinstalling Debian.

Both, "libpng16-16:amd64" and "libpng16-16:i386" are installed.

Any help you can provide is appreciated. If possible, I'd like to avoid having to reinstall Debian or my Windows bottles.

Thanks.

I'm experiencing the same, using Ubuntu 22.04.5 LTS with CrossOver 24.0.2. I'll wait to see if this gets resolved in the next release or two before trying to locate where Code Weavers has moved their support desk to open a ticket.

Hi Shawn, if you log in to your account at Codeweavers and go to downloads, you will see that the only supported Linux version is 24.0.4 now! All former versions are archived. I read that you try to register 24.0.2 and this will not work of course. Go to 'Downloads' in your account and get the latest -- and only -- version for Linux. Make sure you expand the [+] button to see the multiple options. That should work for you.:)

Hans

Hi Jennifer,
I can only guess, what went wrong. However, I think the best way would be to go into your account at Codeweavers, and download the correct version [24.0.4] from there again. Just make sure you click on the [+] icon at the Linux link to see the multiple options and select the one for Ubuntu, Mint, Debian. It's a .deb file.

Since you have a version running [although on trial] you can use the .deb file once you have it downloaded. Just double click the file and go through the installation. It simply overrides the installed [and problematic] version. Since you download the file from your account, it should work.

Let me know what the outcome is. :) No, I'm not from support, but a user who runs CrossOver for several years already.

Hans

Jennifer, on a second thought about your issue, I would rather not just install and override the flawed version. Doing all the stuff you did with the 'trial' version, I would rather recommend uninstalling the flawed version, clean everything up with 'Stacer' and then do a clean installation with the latest download as mentioned.

You said you are a beginner concerning Linux. So I need to ask whether you have Stacer installed. Stacer is a cleanup tool for Linux and [in my opinion] absolutely necessary. It's not installed by default. So, if you haven't installed it yet, then go to the repository and look for it. It should be there.

I run Mint's LMDE 6 OS as my main system for quite a while, and Stacer shows in the repository if you type the name in. By the way, LMDE stands for [L]inux [Mint] [D]ebian [E]dition, and everything is pure Debian, based on Debian 12 Bookworm. The repository get pulled in straight from Debian. So, you should be good. As said before, please let me know how everything turns out for you. I hope that helps you. :)

Hans