CrossOver Support - Community Forums

A quote from their own website :-

"CrossOver comes with an easy to use, single click interface, which makes installing your games simple and fast. Once installed, your game integrates seamlessly into your Desktop."

with all the threads on here how can they possibly claim that!!?

They also point people towards the compatibility centre, that covers a lot of apps - if the one you want isn't listed ask in the forums or try the demo, which you say you did. If your game/app didn't work with that why go and buy the relevant Crossover product?

You've been told that you are getting your refund and every one has read that you've opened no support tickets (except the one for a refund). If you ask me Codeweavers are being too kind in giving a refund but that's the type of company they are.

The longer this goes on, the more bizarre it gets...like,
all those threads? Sure, and they were there -before- this
person even tried the demo version...and little does it seem
to matter that the good majority of them are trying to help
people...for free as it were, and although it'll always be the
case that not all windows apps/games can be made to run under
CX, a good proportion of 'all those threads' have actually
gone on to help people get the app/game running, and/or gone
on to improve crossover itself, and all this ends up trickling
back into Wine devel...and so the truth is here, 'all those
threads' roughly equates to 'what a good resource'...

The stupid or bizarre thing about this for me though, is to
consider how on earth could codeweavers ever POSSIBLY go on
to misrepresent their product and it's capabilities, if they're
actually those responsible for posting 'all these threads' in
the first place...???...I mean, come on, get real...how more
open can you get? Do note also, these forums aren't filtered
by codeweavers either - anyone who wants to post to these
forums regarding their good and/or bad experience are free to
do so, so if 'all those threads' were totally negative, or
else insinuating the codeweavers were misrepresenting their
products' abilities, you wouldn't even be here because nobody
would buy the software in the first place in light of so many
bad user experiences.

Codeweavers is such a reputable company, they provide the
very mechanism you speak of - the ability for potential buyers
of their products, the have direct access to 'all those threads'
so they can read for themselves what other people are saying,
and what their experience with crossover (and a particular game
or app) has been, and this would be like some car manufacturer
letting you talk to all the people who also use their cars. On
top of that...just like with buying cars...they let you test
drive their product ; not a stripped back or crippled version,
the real thing - just (generously) time limited, giving one
ample opportunity to 'try before buy' with whatever app/game
they envisage using crossover for.

'All these threads'....indeed, there is a lot...it's like a
'living book' if you read through them. There are good stories,
there are bad...even tragic stories, where it turns out that
crossover doesn't work properly at all on some people's OS,
due to a bug in the OS and/or drivers used. Other threads,
are happier tales, where something wouldn't work for them,
and someone here who writes these threads knew what the problem
was and helped the fix it (and there was much rejoicing ;)

Then there are threads that really shine out, like the recent
TF2 threads related to some game update that seemingly broke
not only crossover installations, but native windows installs
as well. At that moment in time, forum lists would've lit up
like wildfire...not just here, but in the TF2 forums everywhere.
It was not only the game developer's nightmare, but crossover
users as well. In both cases, the game devs and the codeweavers
devs directly access forums such as these, to help identify
the problem and get it fixed asap. In both cases, they realize
'something is up' the very moment their support ticket systems
start running hot...or chatter in forums such as these is up.

In both cases, the devs were able to leverage with width of
their testing scope...vis-a-vis hardware combinations and OS
and software versions being used...by releasing test patches
to ticket holders and the forum community, to help quickly
arrive at a 'fix' that's going to work for as many people as
possible. If you read through these latest TF2 threads, you
can see this process in motion -- more importantly, what you
also see is the codeweavers devs swifting moving in with
Ninja like stealth, to get a fix of some sort 'out the door'
to everyone as fast as is humanly possible.

So you see, 'all these threads' is, on balance, a very healthy
and positive thing...even when -some- threads are themselves
negative. If you want to talk about negative threads, do a
search for some of the latest threads from 'Paul the Tall'.
Lately, it seems like he's been revisiting certain games with
the latest 7.2.2 release, just to check if any of the issues
addressed in that release have 'incidentally' fixed a title
that is otherwise known not to work. I see that many times,
he returns from his testing with sad news...it still doesn't
work...(and there was much teeth gnashing). Even so, he goes
on to report such 'negative' results in that title's own
compatibility forum entries, and he knows like all the rest
of us that go around doing that and adding threads, the sole
purpose of recording 'negative' results is so potential buyers
of crossover can read that report and quickly realize if a
certain game/app definitely is known not to work with
crossover games <insert: at this time> - some games/apps
might never work, due to their age/design/reliance on native
OS supports, such is the world we live in.

Some of the threads, go something like this - does 'my game'
work with crossover? The answer might be 'no' with a link
to the game's compatibility database entry ; nobody here wants
to waste people's time - I myself will actually check the
wineapp database to see what the situation is there, and if
there's any glimmer of hope post that link as well. By the way,
and this is only one forum of several on the codeweavers site.
If we put all the forums into one big pool of threads, it
becomes a resource of considerable size.

Other threads take on different forms - there are the famous
two-part threads that start 'I can not get the game to run'
or such, followed up a few minutes later with 'forget it, I
figured it out ;)' entry for the same thread. A good many
are related to what has to be done prior to, during, or after
installation of some app/game, including things like no-cd
patch installation tips (P the T has been busy with this of
late as well)....so many threads, so many threads..

Oh, just one more thing...you're taking that quote out of
context - the sentence preceding that clearly reads, quote;

"CrossOver Games provides the capability to run many popular games titles."

Then comes the sentence you have quoted. The key word is 'many'
...not 'all'. How can they possibly claim that?...well, they
can't..but it's not what the passage says. Contextually, what
you have quoted is tenuously linked to the sentence preceding
it. The sentence you left out creates the inference, the
sentence you quoted carries that inference to it's conclusion.
The sentence you quote holds true, for those many games titles
that crossover provides the compatibility needed to run. Many,
not all. Of the many games that crossover does provide the
capability enough to run successfully under Mac or Linux OS
systems that I have tried, it indeed can claim what you quote.