CrossOver Support - Community Forums

I'nt this just WINE with a nice frontend gui?

Why did I purchase this ... ???

Why did you blindly buy it?

I didn't just blindly buy I considered buying it for quiet sometime. I am really disapointed with it.

I wish I could 'purchase' something and later consider
'buying' it....(-;

Con implies deception, however the description for Crossover Games includes:

"CrossOver Games is built on the latest versions of Wine, based on contributions from both CodeWeavers and the open-source Wine community"

If that isn't telling you that CXG is more or less Wine with a lot of spit and polish I don't know what is. There is a demo available, you could have tried that first to see if it is what you wanted.

Alan: exactly, in no way is CXG a deception - it's a good product.

While I try to get over someone's ability to be able to purchase
something without actually buying it....and I'm having a hard time
with that one I must admit...I knew that somewhere 'out there' was
a good paragraph regarding this topic, quote;

"TMG: Why use CrossOver when WINE is available?

Jon: Reason 1: Because on a day-to-day basis you never know what you’re getting with Wine. Some developer may have introduced a patch yesterday that fixes a glaring bug in Team Fortress 2 but ends up breaking all the MSOffice applications. If you are an Outlook user, you’re screwed until someone (most likely us) introduces a patch that will fix it. If you buy CrossOver, on the other hand, you know that the applications we say work, will work. Reason 2: We support you. If you have an issue installing or configuring CrossOver, or getting a supported application to work, we will help you. If you have the same problem with free Wine, you will have to use the Wine user forums, and your mileage may vary, particularly if you don’t have the technical moxie to interpret the answer that the geeks give you."

source: http://themacgamer.com/2008/08/02/crossover-for-mac/

I got that hit from typing 'why use crossover' into a search-engine...it nicely sums up
the software situation AND gives one some insight to the question 'what sort of person
would use crossover (instead of Wine)?'....

Before anyone jumps on the train of that quote being in any way 'Mac-centric', it's not.
In linux with Wine, well...Wine is evolving that quickly, you can almost crontab a 'fetch
the latest release, then build and install it for me' script...and run it once a week. It
will cause you much pain of course, because the apps you installed with a previous Wine
version may or may not run with subsequent versions, and this is VERY real - I've been there.

I couldn't agree more. I run Wine along with both Crossovers (helps to know if a problem in Crossover has already be solved in Wine but not filtered through yet). That and I seem to be forever in alpha/beta mode with Ubuntu :)

The biggest plus with both Crossovers is the front end, sticking things in separate bottles/prefixes using vanilla Wine can be confusing for some people but the GUI makes it so easy (and more or less seamless) to do.

Crossover games isn't even based on the latest version of wine it's using version 1.1.12 the latest version of wine is 1.1.24. Can you even update the wine program inside crossover games ????

No. Nor is it any point really...'latest is not always greatest',
as the saying goes.

If you're comfortable using Wine, just use Wine...

Wish I had just stuck to wine ☹️ and I did try the demo, but demo's never show you enough of the functionality that the full versions do.

The crossover demos are fully functional, just time limited.

I'm still regret buying it I feel like I've wasted my money, oh well ☹️

You haven't even indicated what problems you're having
with crossover, what you were expecting from crossover
that you've discovered it won't do for you or anything
else like this that's actually constructive - if things
don't work for you in crossover, chances are (as a paying
customer) you'll get things work a lot quicker (if at all
possible) via crossover's support systems, as opposed to
Wine supports where you will just have to sit and wait
for Wine to evolve further. Everything on and about this
site is there to enable people like yourself to -try-
crossover before you buy it - the compatibility database
gives you a very good idea whether the app(s) you want
to run will work or not, and I really cannot think of
anything more CodeWeavers could possibly do to ensure
people purchasing their products are not disappointed..

Like...I am -quite- sure some people -try- crossover,
only to discover their apps run in Wine just as well,
and they keep their cash and run with Wine instead - there
really is no 'rocket science' here. The point is, you too
had this opportunity - you could have read the demos are
fully functional, and to be sure, even in the crossover site
content there are words like "you might try Wine instead",
when something doesn't work in crossover.

I'm afraid your regret is all your own doing, and nobody
can help you with that.

Colin, the main reason why we don't always have the latest Wine in CrossOver Games is testing.

If your games are reasonably popular, and you're running on a popular platform(read: Linux with an Nvidia card), Wine is somewhat stable, and things that work with 1.1.x are likely to work with 1.1.y. However, other platforms like Macs, which have not so good graphics drivers, break regularlily when a change to Wine triggers some Mac driver bug. So before each release, we have to do a lot of testing of at least all supported games, and even more, on all possible platforms(Linux with NV, ATI, Intel cards, Mac with 6 different video card types, different distros and mac versions).

That testing takes a LONG time, and if we were just trying to always have the last Wine in there, we'd constantly be testing and not adding any further features.

Also note that all our improvements make it back into Wine. By buying CrossOver Games, you support our efforts to improve Wine.

I am not trying to cause trouble, I am just voicing my opinion thx all for your responses.

"Once installed, your game integrates seamlessly into your Desktop" - a quote from your website.

I haven't managed to get any games running at all. get error debugger error message when I try to run a game.

Okay, now we're getting somewhere -- btw, you're not causing any trouble,
it's more the case you've chosen a somewhat 'inflammatory' topic heading
for your post...and, if you don't mind me saying so, you've gone about
things here the wrong way....ie; if you're having troubles, ask for help,
not do as you've done here (;

So...asking for help....start another thread. Give it a topic it deserves
like 'trouble getting games to run' -- you've somewhat explained the problem
you're having, do that in the new post as well, giving as much detail as
possible, and remember to include which platform/OS you are using, along
with the version/type of crossover you are using.

Something like that, will catch the attention of someone trolling these
forums, and they WILL help you if they can.

Artist Formally Known as Dot wrote:

So...asking for help....start another thread. Give it a topic it
deserves
like 'trouble getting games to run' -- you've somewhat explained the
problem
you're having, do that in the new post as well, giving as much
detail as
possible, and remember to include which platform/OS you are using,
along
with the version/type of crossover you are using.

Or better still if the application/game in question has an entry in the compatibility centre post your help request in that forum as us advocates get emails when someone posts in one of our advocated forums.

But without specifics no-one can help you except by accident, help those who are prepared to help you - information is vital.

I can understand his frustrations. I've gotten limited functionality out of crossover myself.. Actually, the only thing I had run decently enough to actually play was Baldur's Gate from 10 years ago. Besides running the demo version, the crossover website almost makes it feel like games will run flawlessly, but in reality there are few gold games, and even ones that are silver don't compare to natively run apps.

But I knew going into crossover that its only as good as Wine and even with years of development, that still isn't up to snuff yet.. But we're all working on it. At least with crossover we have people to discuss the issues with and hopefully address the problems.

One thing I would like a bit more of is some section of the forum discussing future changes. I know there are currently some issues with 7.2 that will be addressed in future releases, but that release schedule is almost hidden from the average user.. I'd kind of like to know if I need to wait 6 months for Crossover Games 8 so I can run a game I was planning on running.

Just opinions though. Keep up the good work, even if things don't run perfect yet, its still a step in the right direction.

Thank you Robert.... They shouldn't charge for it till they got it fully working only offering demos of their work in progress. Im just puuting it down to a bad decision what a waste of 25£ they must be making a fortune! some of us think 25£ alot money. nice customer service .. not!

Colin Whitley wrote:

They shouldn't charge for it till they got it fully working only
offering demos of their work in progress. Im just puuting it down to
a bad decision what a waste of 25£ they must be making a fortune!
some of us think 25£ alot money. nice customer service .. not!

I'm going to very politely request that we not talk about our customer service because of our Truth in Advertising section. I have felt since day one of working at CodeWeavers that it is more honest and straight forward than what most companies can say or do.

We very simply ask that you file support tickets for any problems you have with our software. This is because we want to track the issues you are seeing and we want to keep you informed on the progress of these issues... and, if it's something we know the answer to, we want to walk you through fixing it. No one in CodeWeavers wants you to be dissatisfied with our product. If you are, we want you to have your money back. You have not filed a support ticket for any issues you are having, nor have you mentioned what games you are having trouble installing. This makes it very difficult to help you. The ticket we have is for a refund request and that is being processed.

We 'sell' our product so that we can pay Wine developers to continue to work on Wine. Wine is where our investments, profit, etc go. I don't think it was a bad decision to support an Open Source project. As I look around me, I can attest that we are not making a fortune. In fact, I believe that the people around me are making an honest effort to help people who no longer wish to use Windows to carry out their day to day activities. Please reconsider the way you are talking about our work, many of us have dedicated a significant amount of time to make Wine and CrossOver a useful tool for computers. If you don't like CrossOver, that is fine with me and if you are savvy enough to use Wine, all the better. We are not in it to keep your money if you are unhappy. It's wrong of you to imply that, especially when you have not given us accurate enough information to help you.

I am really getting a feeling that this is a troll or a complete idiot. ( might be the same thing ) He comes here and complains and does not seem to have any problem other than that CXgames makes things to ease with its nice front end. I have gotten so many things running in wine/cxgames I can almost dump windows entirely unfortunately sometimes it is not as easy ans a windows install, sometimes you have to search a bit to get a workaround for program and sometimes new programs don't work at all. Its the price we pay for not paying for windows.

so in conclusion

fine
you don't like it and have no constructive input.
go away and troll somewhere else.

Nah...trolls don't usually buy any product, and he can't
be a complete idiot because after all, he did buy the oh
so very good crossover product in the first place...<grin>..

...at least, I think he bought it, and I think he tried
the demo version first...but whatever, one center of his
dissatisfaction hinges around his misinterpretation of
what codeweavers site advertising claims their crossover
products are capable of, and what they do and/or offer
to end-users. If I were to have any feelings here, I'd
say it's pretty clear this person's expectations of what
crossover was going to do for them (or not), far exceeded
the actual situation....as clearly advertised on the pages
of the codeweavers website....go figure...

I can only guess he was expecting a 'perfect' software
product...as in, like what it would be like installing
any windows software, on a native windows installation.
No need for help, no need to ask for help, no need to
file a support ticket....none of this. He never asked a
question or for any help, because he simply didn't believe
that should be required of him (having bought a 'product'
which would circumvent any need for such things). Some
people are just like that, as evidenced by the fact he
worked out there was a support ticket system to use to
ask for his money back, rather than ask for help.

After working in and around the computer industry for
too many years, I can attest that people like this -do-
exist quite naturally, and you come across many of them.
They have a fixed, somewhat tunnel visioned expectation
that all software is truly plug'n'play, no computer or
software knowledge/skills are required to use - you buy
it, you install it, it works....end of story. If you pay
for something and it doesn't do this...well...that's when
you hope you're dealing with a reputable company, like
codeweavers, who will give you your money back without
any hassle...

One thing's for sure - he'll never be able to complain
about customer service and support ; look around here,
there's a wealth of information and support..offers to
help, mechanisms to get help, 'try before buy' policy
of the fully working but time limited trial product as
a free download....seriously, one would have to really
work at it to 'mistakenly' buy crossover in the belief
it could do something it cannot...hold that thought!!..

That is why in cases like these, I believe codeweavers
should always offer a full refund, because clearly the
person involved is not yet capable of making a 'qualified'
purchasing decision when it comes to buying software
that best suits their needs -- they did indeed buy it
by mistake....you get that (;

Colin Whitley wrote:

Thank you Robert.... They shouldn't charge for it till they got it
fully working only offering demos of their work in progress. Im just
puuting it down to a bad decision what a waste of 25£ they must be
making a fortune! some of us think 25£ alot money. nice customer
service .. not!

While I sympathize with your disappointment, I don't agree with how you are handling it. Even though I'm getting less functionality then I expected, I fully understood the limitations of the software before buying. I don't feel that codeweavers has made any false claims.