CrossOver Support - Community Forums

Hi Guys,

I can still download up to 7.2.0 but registration fails:

"Registration Failed
Failed to download key: Your support period has expired. You are no longer entitled to product upgrades.
Visit store.codeweavers.com to extend your support contract.
If this process continues to fail, please contact CodeWeavers sales support at sales@codeweavers.com."

I understand that I don't get support, but I have in fact purchased CO games (Invoice cw-72643).

What am I missing?

Thanks,
-Paul

Paul, this is happening because of how CXGames releases are not in sync with CrossOver regular releases. The code thinks you only qualify for 7.1.0 games to match your CrossOver release. Your expiration just happens to fall in a date range where this is possible.

I had this fixed on Friday, but I had to revert it as my new changes broke registering unreleased and beta versions.

For the hassle I have upgraded your account to work around this issue.

Jeremy,

You guys rock. Thank you.

-Paul

This also happened to me, could someone from the staff please help me to resolve this issue?

Thanks,
-Ashley

This issue has been forwarded to the Official CodeWeavers Ticket System. If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team