Hello,
I've installed the Epic Games Store using Crossover, however when I open it, I get the following error:
"The program EpicWebHelper.exe has encountered a serious problem and needs to close."
I hit close to close the window, and it keeps reappearing and the Epic Games Store never opens.
There was an issue when I first installed the app, when it gets to installing the Epic Games Store, it opens the installer, runs the update, then says "Initialising Prerequisites" or something like that, and it just gets stuck there (left it for an hour with my MacBook fan going like anything the whole time). I force closed it, and now I'm at the error that I explain above.
Here's the additional details from the "EpicWebHelper.exe has encountered a serious problem and needs to close." message:
Unhandled exception: page fault on read access to 0x00000000 in 64-bit code (0x0000000004ed4548).
Register dump:
rip:0000000004ed4548 rsp:00000000005ee730 rbp:0000061e5e2318b0 eflags:00010202 ( R- -- I - - - )
rax:00000000005ee758 rbx:0000000000000000 rcx:0000056b254232ec rdx:000000000843f080
rsi:0000000007f33f90 rdi:000007073ea21b38 r8:0000000000000011 r9:00000000ff000000 r10:000000000843f080
r11:0000056b254232ec r12:0000000000000000 r13:0000000000000000 r14:00000000005ee758 r15:00000000005ee7f0
Stack dump:
0x00000000005ee730: 0000000000000000 0000000000000000
0x00000000005ee740: 00006df5e8070095 000007073ea21b38
0x00000000005ee750: 0000061e5e231680 0000056b254232e0
0x00000000005ee760: 0000000000000000 0000000000000000
0x00000000005ee770: 0000000000000000 0000000000000000
0x00000000005ee780: 0000061e5e2318b0 00006df5e80700b5
0x00000000005ee790: 00000000005ee7f0 000007073ea21b38
0x00000000005ee7a0: 0000000007f33f90 0000000000000000
0x00000000005ee7b0: 0000061e5e2316a8 0000000004ed4686
0x00000000005ee7c0: 0000061e5e2318b0 0000000003c188ac
0x00000000005ee7d0: 0000061e5e267f08 000007073ea21a71
0x00000000005ee7e0: 0000000000dbe090 0000000000dbe0c0
Backtrace:
=>0 0x0000000004ed4548 EntryPoint+0xffffffffffffffff() in libcef (0x0000061e5e2318b0)
1 0x0000000004ed4686 EntryPoint+0xffffffffffffffff() in libcef (0x0000061e5e2318b0)
2 0x0000000004ffd24e EntryPoint+0xffffffffffffffff() in libcef (0x0000061e5e2318b0)
0x0000000004ed4548 EntryPoint+0xffffffffffffffff in libcef: movq (%rbx),%rax
Modules:
Module Address Debug info Name (120 modules)
ELF 2000- 9000 Deferred <wine-loader>
PE 5f0000- 644000 Deferred shlwapi
PE 650000- 6d4000 Deferred rpcrt4
PE 6e0000- 6f5000 Deferred vcruntime140
PE 6f0000- 6f3000 Deferred api-ms-win-crt-utility-l1-1-0
PE 700000- 704000 Deferred api-ms-win-crt-stdio-l1-1-0
PE 710000- 714000 Deferred api-ms-win-crt-string-l1-1-0
PE 720000- 724000 Deferred api-ms-win-crt-convert-l1-1-0
PE 730000- 735000 Deferred api-ms-win-crt-math-l1-1-0
PE 740000- 743000 Deferred api-ms-win-crt-environment-l1-1-0
PE 750000- 753000 Deferred api-ms-win-crt-time-l1-1-0
PE 980000- 998000 Deferred imm32
PE 1880000- 1888000 Deferred api-ms-win-core-synch-l1-2-0
PE 1890000- 1897000 Deferred api-ms-win-core-fibers-l1-1-1
PE 18a0000- 18a8000 Deferred api-ms-win-core-localization-l1-2-1
PE 18b0000- 91a0000 Export libcef
PE 91b0000- 92df000 Deferred oleaut32
PE 92e0000- 9399000 Deferred winmm
PE 93a0000- 93f9000 Deferred oleacc
PE 9400000- 9542000 Deferred comctl32
PE 9550000- 9579000 Deferred propsys
PE 9580000- 9681000 Deferred comdlg32
PE 9690000- 96c4000 Deferred d3d9
PE 96d0000- 96fd000 Deferred credui
PE 9700000- 979d000 Deferred urlmon
PE 97a0000- 9820000 Deferred wininet
PE 9820000- 983f000 Deferred mpr
PE 9840000- 984e000 Deferred ncrypt
PE 9850000- 9870000 Deferred jsproxy
PE 9870000- 9976000 Deferred cryptui
PE 9980000- 998c000 Deferred dhcpcsvc
PE 9990000- 99a3000 Deferred esent
PE 99b0000- 9a2c000 Deferred setupapi
PE 9a70000- 9aec000 Deferred wineps
PE 9c00000- a02e000 Deferred d3dcompiler_47
PE a030000- adee000 Deferred libglesv2
PE adf0000- ae58000 Deferred libegl
PE 53850000- 53886000 Deferred uiautomationcore
PE 61340000- 61347000 Deferred api-ms-win-core-localization-obsolete-l1-2-0
PE 61540000- 61543000 Deferred api-ms-win-crt-locale-l1-1-0
PE 61f40000- 61f4d000 Deferred wtsapi32
PE 62140000- 6216f000 Deferred uxtheme
PE 62540000- 6256a000 Deferred wintrust
PE 62600000- 6263f000 Deferred usp10
PE 63140000- 63144000 Deferred api-ms-win-crt-runtime-l1-1-0
PE 63800000- 63803000 Deferred api-ms-win-crt-heap-l1-1-0
PE 638c0000- 638ce000 Deferred dwmapi
PE 64340000- 64380000 Deferred winhttp
PE 64500000- 64551000 Deferred concrt140
PE 64940000- 64959000 Deferred shcore
PE 64b80000- 64b8f000 Deferred hid
PE 64f40000- 64fa3000 Deferred d3d11
PE 65000000- 65140000 Deferred ole32
PE 65780000- 6578e000 Deferred version
PE 66600000- 66607000 Deferred api-ms-win-core-datetime-l1-1-1
PE 66780000- 66787000 Deferred api-ms-win-core-string-l1-1-0
PE 66a80000- 66b1b000 Deferred msvcp140
PE 67d00000- 67d0e000 Deferred userenv
PE 68000000- 681a5000 Deferred libwine.1.0.dylib
ELF 681cd000- 681e5000 Deferred wow64cpu<elf>
\-PE 681d0000- 681e0000 \ wow64cpu
ELF 6844b000- 684d6000 Deferred advapi32<elf>
\-PE 68450000- 684c9000 \ advapi32
ELF 684d6000- 684fe000 Deferred bcrypt<elf>
\-PE 684e0000- 684f8000 \ bcrypt
ELF 71400000- 7165f000 Deferred user32<elf>
\-PE 71410000- 7164a000 \ user32
PE 7165f000- 716f3000 Deferred libcxfreetype.6.dylib
ELF 73000000- 73193000 Deferred gdi32<elf>
\-PE 73010000- 73185000 \ gdi32
ELF 73193000- 73273000 Deferred msvcrt<elf>
\-PE 731a0000- 7325c000 \ msvcrt
ELF 73273000- 7339a000 Deferred ucrtbase<elf>
\-PE 73280000- 7337c000 \ ucrtbase
ELF 7339a000- 734b4000 Deferred msvcr120<elf>
\-PE 733a0000- 73496000 \ msvcr120
ELF 735b4000- 735f5000 Deferred ws2_32<elf>
\-PE 735c0000- 735ed000 \ ws2_32
ELF 735f5000- 73626000 Deferred iphlpapi<elf>
\-PE 73600000- 7361f000 \ iphlpapi
ELF 73626000- 7365f000 Deferred dxgi<elf>
\-PE 73630000- 73659000 \ dxgi
ELF 7365f000- 737d0000 Deferred wined3d<elf>
\-PE 73660000- 737c1000 \ wined3d
ELF 74000000- 74a06000 Deferred shell32<elf>
\-PE 74010000- 749e6000 \ shell32
ELF 74a06000- 74a50000 Deferred secur32<elf>
\-PE 74a10000- 74a49000 \ secur32
ELF 74a50000- 74a94000 Deferred netapi32<elf>
\-PE 74a60000- 74a8d000 \ netapi32
ELF 74a94000- 74aec000 Deferred winspool<elf>
\-PE 74aa0000- 74ae4000 \ winspool
ELF 74c00000- 74cfa000 Deferred crypt32<elf>
\-PE 74c10000- 74cee000 \ crypt32
ELF 74e00000- 74e95000 Deferred dwrite<elf>
\-PE 74e10000- 74e8e000 \ dwrite
ELF 74e95000- 74f14000 Deferred dbghelp<elf>
\-PE 74ea0000- 74f0b000 \ dbghelp
ELF 74f14000- 74fd5000 Deferred winemac<elf>
\-PE 74f20000- 74fc1000 \ winemac
PE 78708000- 7873f000 Deferred libcxpng16.16.dylib
PE 7874c000- 78764000 Deferred libobjc-trampolines.dylib
ELF 78778000- 78792000 Deferred kerberos<elf>
\-PE 78780000- 7878d000 \ kerberos
PE 7a37e000- 7a3ff000 Deferred libgmp.10.dylib
ELF 7a800000- 7a968000 Deferred opengl32<elf>
\-PE 7a810000- 7a95a000 \ opengl32
PE 7a968000- 7ab13000 Deferred libgnutls.30.dylib
PE 7b000000- 7b0c4000 Deferred kernelbase
ELF 7b400000- 7b671000 Deferred kernel32<elf>
\-PE 7b410000- 7b65e000 \ kernel32
ELF 7bc00000- 7bed1000 Deferred ntdll<elf>
\-PE 7bc10000- 7beb5000 \ ntdll
ELF 7c400000- 7c409000 Deferred <wine-loader>
PE 140000000- 1404ba000 Deferred epicwebhelper
PE 180000000- 1800ff000 Deferred chrome_elf
PE 7ff33a60000- 7ff33a78000 Deferred dxva2
PE 7fff204f3000- 7fff20523000 Deferred libsystem_kernel.dylib
PE 7fff20522000- 7fff2052e000 Deferred libsystem_pthread.dylib
PE 7fff20569000- 7fff20575000 Deferred libsystem_platform.dylib
Threads:
process tid prio (all id:s are in hex)
0000008e services.exe
000001c5 0
0000019e 0
00000171 0
0000007c 0
000000c9 0
000000ba 0
000000ad 0
00000093 0
00000094 0
000000a9 winedevice.exe
00000099 0
00000098 0
000000ae 0
000000aa 0
000000b6 plugplay.exe
000000c2 0
000000b9 0
000000b5 0
000000c1 winedevice.exe
000000e2 0
000000d9 0
000000da 0
000000d1 0
000000d2 0
000000ca 0
00000101 explorer.exe
00000105 0
00000106 0
000001c7 0
000001c6 0
00000154 svchost.exe
000001a7 0
00000180 0
00000188 0
0000016b 0
00000164 0
00000172 0
00000159 0
00000150 rpcss.exe
0000017c 0
00000184 0
0000016e 0
00000176 0
00000179 0
000000ee mscorsvw.exe
00000178 0
000001a3 0
0000019b 0
00000031 0
00000196 0
000001ab mscorsvw.exe
000000a5 0
000001ca 0
000001d5 0
000001e3 0
000001c3 0
00000033 winewrapper.exe
00000129 0
000000f6 EpicGamesLauncher.exe
00000182 0
000001f1 0
0000002c 0
00000173 0
00000157 -2
0000004c 0
00000143 -2
00000080 0
00000045 1
000001fa 0
0000007a 0
000000f8 0
000001cd -2
00000167 0
000000c6 0
000000b1 0
000001fe 0
000001d2 0
00000090 0
00000100 0
00000206 0
0000009c 0
000000e0 0
000000f0 0
000001e5 0
000001a1 0
00000204 0
0000015a 0
000000e4 0
0000003f 0
000000c0 -2
000001a9 0
000001da 0
000000b4 1
00000140 1
000000b3 1
00000185 -1
0000002b -1
000001ee -1
000000f9 -1
00000168 -1
0000011c -1
0000015d -1
0000018a -1
0000007e -1
0000015b -1
00000139 -1
00000207 -1
000001fd -1
0000004f -1
00000127 2
000001c2 2
00000008 2
00000009 2
000001f8 -1
00000054 -2
0000010b -2
0000001b 0
000001aa 0
000001a6 0
000000cc 0
00000198 0
00000078 0
000000b2 0
00000122 0
00000108 0
000001e7 0
000000a4 0
000001ae 0
000000e6 0
00000044 0
0000005d -1
00000149 -1
000000fa -1
00000144 -1
00000205 -1
00000130 -1
000000bc -1
0000006b -1
000000cf -1
0000018e -1
000001b1 -1
000000e1 -1
00000046 -1
00000016 -1
00000095 -1
00000120 1
000000e9 EpicWebHelper.exe
00000072 0
0000003a 0
00000163 0
000001b2 0
00000165 0
00000086 0
0000001c 1
0000012c 0
00000110 0
000001b7 1
0000013b -2
0000018f 0
00000018 0
0000017a 0
00000111 0
00000193 0
0000003c -1
000000be 1
00000010 EpicWebHelper.exe
00000200 0
000000d3 0
00000073 0
00000197 0
00000029 0
00000066 0
00000199 0
00000160 0
0000010a 0
000000ff 0
0000009d -2
000000c7 0
00000071 0
00000025 0
0000007b -1
000000ea 0
00000158 EpicWebHelper.exe
00000034 -2
00000013 0
000001bd 0
00000051 0
000000cb 0
000001c4 0
000000b8 1
000000bb 0
0000016f 0
0000015e 0
0000006a 1
0000013a -2
000001a0 0
00000041 0
000001ff 0
00000189 -1
00000050 0
000001bf (D) C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe
0000006c 0
000001cf -2
00000153 0
000000ce 0
000001c1 0
000000e8 0
0000009e 0
000000af 1
0000017e 0
000001f9 0
00000065 0
00000048 1
0000003e -2
00000020 0
00000103 0
000000c8 0
000000a1 -1
00000067 0 <==
System information:
Wine build: wine-5.0-8505-g031f5ad9077
Platform: x86_64
Version: Windows 7
Host system: Darwin
Host version: 20.3.0Any ideas? Cheers
