CrossOver Support - Community Forums

Still terrible frame rates on guild wars 2 even on a M2 mac studio. Unacceptable. I request a refund. Running medium settings in the game.

For different reasons I agree..

I signed up for Better Testers

There was nothing to test.

I was banned from Better Testers for life because I didn't contribute..

Because there was nothing to test.

Tyler Tonsich wrote:

Still terrible frame rates on guild wars 2 even on a M2 mac studio. Unacceptable. I request a refund. Running medium settings in the game.

I have to say, I'm dying to know what kind of response you expected to get here. Are you earnestly asking for a refund 11 months after you purchased our product? Did you think we would give our refunds based on childish forum posts? Please feel free to share your thought process with the rest of us.

Best,
Meredith

David Orriss Jr wrote:

For different reasons I agree..

I signed up for Better Testers

There was nothing to test.

I was banned from Better Testers for life because I didn't contribute..

Because there was nothing to test.

Hi David,

Forum posts are actually one of the ways to actively participate in our testing community, and you clearly figured out how to do that. In fact, many of our testing asks can be done on the current released CrossOver version at any time. You also could have simply opened a ticket to ask about our policy and possible exceptions.

Best,
Meredith

Meredith Johnson wrote:
You also could have simply opened a ticket to ask about our policy and possible exceptions.

Best,
Meredith

Yea no I could not.. you clearly stated no exceptions and no appeals in the email I received cancelling me... And what's worse is that you STILL sent me BetterTester announcements against the beta forum for the new beta that I cannot even look at because - well - I was banned from being a tester..! And there were no posts to be seen in the beta forums or interact with at all when I went to them.

Look I don't mind paying what I pay to use Crossover.. there are times when it works amazingly well and I'm happy to have it. However - your responses are not customer centric in the least.

The fact that this software has been out this long; and still can't handle a 11+ year old game like guild wars, is atrocious to say the least, on a top of the line mac studio computer. Do better, be better.

I suggest deleting this thread, banning the OP from the forums, and not engaging with this kind of abusive behavior in the future. These are your forums, not Twitter. You and your colleagues do not have to tolerate churlish name-calling here.

Anyone who thinks that any version of WINE, even Crossover, is somehow guaranteed to work with every single Windows application ever created is delusional. This is why Codeweavers offers a two-week free trial period. If it doesn’t work with the one old game you love that you desperately want to play on your 2023 Mac that is no one’s fault at all, not even yours. Crossover and other versions of WINE are amazing tools but sometimes another tool – an emulator such as Parallels or an actual Windows box – can get the job done where Crossover cannot.

Unacceptable? The fact that it even runs is somewhat a miracle in itself and you're essentially putting down the entire Codeweavers/WINE community by making this ridiculous post. There are also many people who seem to have no problems running this game on their various Macs, did you maybe try to reach out to them? Did you ask for any sort of assistance with something you clearly are inexperienced in? Did you try nothing and you're all out of ideas? In lieu of a refund, you should be charged again and banned for having burdened the community with this tripe.

Agreed, and I actually found "ChodeWeavers" funny. But the person complaining about the emails shouldn't be testing anyway because if you can't figure out the 'unsubscribe' button I don't trust your testing report.

Robert All wrote:

Agreed, and I actually found "ChodeWeavers" funny. But the person complaining about the emails shouldn't be testing anyway because if you can't figure out the 'unsubscribe' button I don't trust your testing report.

Re-read what I said. It had Zero to do with unsubscribing….

Fact is if you are an inactive user you will be removed as per the terms and conditions that you agreed to.

There is a readily available list of tasks that are outlined as part of the BetterTester program. Beta testing is not always something to be done as Crossover is not always in beta.

In this case, you’re simply facing the consequences for your inactions.

TravisLegendZajac wrote:

Fact is if you are an inactive user you will be removed as per the terms and conditions that you agreed to.

There is a readily available list of tasks that are outlined as part of the BetterTester program. Beta testing is not always something to be done as Crossover is not always in beta.

In this case, you’re simply facing the consequences for your inactions.

Removing someone from the testing program if they are not contributing to a beta test is fine. Makes sense.

Banning someone from being a tester for life with no recourse is simply absurd. I do not get paid to test so taking this stance is at the least is non-customer-centric and at the worst customer hostile.

Anyone who disagrees with my perspective on this is simply being obtuse - moreso if they are defending it.

Erm, sure.. It’s simply everyone else who is wrong.

Codeweavers have made the right choice.

TravisLegendZajac wrote:

Erm, sure.. It’s simply everyone else who is wrong.

Codeweavers have made the right choice.

Sometimes - yes - it is everyone else who is wrong.. I'm sorry but I'm challenging the notion that a company who is selling a product should be that punitive to it's own customers.

Just because you agree with the policy does not make it right or acceptable. Unless you're that myopic..

You can arbitrarily challenge all you like. It doesn’t change that you didn’t adhere to the conditions and have been removed from the program.

The rules are pretty simple, you just don’t want to accept the consequences for not following them or as it appears not reading them.

If you wanted to actually challenge this, you could have reached out to support as suggested above by Meredith, a staff member. But you think you know better than the Codeweavers own staff and disregarded her advice.

TravisLegendZajac wrote:

You can arbitrarily challenge all you like. It doesn’t change that you didn’t adhere to the conditions and have been removed from the program.

This we agree on..

The rules are pretty simple, you just don’t want to accept the consequences for not following them or as it appears not reading them.

Not entirely accurate.. I figured 'whatever' UNTIL this thread popped up.. and I realized that I'm not the only one frustrated with Codeweavers...

If you wanted to actually challenge this, you could have reached out to support as suggested above by Meredith, a staff member. But you think you know better than the Codeweavers own staff and disregarded her advice.

No I cannot.. as I said above the email told me there was no appeal and the decision was final.. THAT is the problem I have.. and the main reason I shared the sentiment here is for supporting anecdote to the frustration OP shared..

But you think you know better than the Codeweavers own staff and disregarded her advice.

I would argue that I have a better sense of what is customer centric given my career and background.. so yes I absolutely think I know better than the CW staff on this topic. And I'm not sorry for stating that. I find their stance on their test program participation to be anti-customer, rather myopic with respect to the longevity of the company and fostering any sense of loyalty and frankly rather rude.. And I'd rather state it here in a forum where others will see it and share the frustrations that support OP concerns (albeit a different underlying topic) even if both are anecdotal.

As an aside I do find it rather amusing that the most interaction I've gotten in the history of these forums from staff or anyone else for that matter - is when I added my +1 to a post that is venting about the company.

But hey if you want to keep debating me go for it.. Doesn't make you right.. I've seen plenty of companies take similar stances on forums and tell me I'm wrong too.. they're all out of business today. The question CW should ask themselves do they want to be a Parallels, or a Google or a Valve.. or do they want to be a Borland.. or an Ashton Tate...

The story of actions meeting consequences.

TravisLegendZajac wrote:

The story of actions meeting consequences.

The story of the self important feeling they have to have the last word.

Meredith Johnson wrote:
You also could have simply opened a ticket to ask about our policy and possible exceptions.

I got the same email. It was pretty clearing stating "termination of your BetterTester account is irreversible".
Also, "terminated due to prolonged inactivity" is not true unless a few weeks is "prolonged".
It was very surprising.

Perhaps it's actually reversible...

Nikita wrote:

Meredith Johnson wrote:
You also could have simply opened a ticket to ask about our policy and possible exceptions.

I got the same email. It was pretty clearing stating "termination of your BetterTester account is irreversible".
Also, "terminated due to prolonged inactivity" is not true unless a few weeks is "prolonged".
It was very surprising.

Perhaps it's actually reversible...

Ok then why didn’t Meredith just SAY that? Likely because it’s not.