I have been trying to install Office on Linux Mint 19.1 for about two hours now but I have had no luck. I clicked "Install Windows software", then selected "Office 365". I downloaded the setup exe from the Microsoft website and selected that, and it auto selected a Windows 7 bottle. The installation went through but I see nothing listed under Programs and it didn't say "Setting up Office" or anything. I've heard that people have had more success with Office 2016, but I simply cannot find an installation file to use.
FWIW, Internet explorer has been known to fix some office installations and break others.
I would first make sure that your CrossTies are up-to-date by checking Edit -> Preferences to see if CrossTies are set to automatically update. We generally use the Office 2016 CrossTie for both Office 2016 and Office 365, and the Office 365 CrossTie was updated to match the 2016 tie fairly recently so you want to be sure you have the updated version. Note for future readers: this is likely to change and the Office 365 tie will be recommended for the 365 installer as the products become more divergent over time.
It also sounds possible that Office installed by the icons didn't show up. If you change the layout of CrossOver by clicking the icon of 3 wine bottles, you can select the Office 365 bottle specifically. Then double click on the "Edit Menus" option in the control panels section. You can click "recreate" and see if the application icons show up.
During installation, you should look for an orange Microsoft-themed splash screen followed by a white "Installing Office" splash screen; these are the indication that Office 365 itself is being installed. If you don't see these, it is likely that the installation skipped over the actual Office install portion.
Thanks,
Anna
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