CrossOver Support - Community Forums

I hope someone here can help, I have check the forums and cannot find anything that helps me - I have sent a message to official support (I have an active sub) but no response yet and it is becoming a bit of an issue.

I have been using Office 365 (mostly Word, a bit of Excel) for over a year on Ubuntu via CrossOver - initially on Ubuntu 19.10 and now on 20.04. Replaced my hard drive and did a complete fresh reinstall on Ubuntu 20.04, everything is working fine except CrossOver and Office 365 - It installs and works fine, I just can't activate it - it keeps complaining that it is having 'trouble activate Office 365 at the moment' and after a few days it gives up and disables the installation, I have to start over to get a working install.

I am running the latest version of CrossOver and I used the Office 365 bottle (which I think is Windows 7 emualtion?) from the applications lists.

Is this is new thing due to changes from Microsoft? (as I say, I have had it working with an identical setup previously). Obviously I have an active Office365 subscription.

Any help would be much appreciated - I use this for work every day.

I just did a fresh install of Office 2019/365 and was presented with this dialog
Maybe related if something changed on their end

Have you tried using the 'Unlisted application' option and selecting a Windows 10 bottle? That would be the first thing I would try.
Sometimes official support is a bit slow, but they are actively working on issues. My company has worked with them recently to fix a crash issue for a different software. Also, version 20 will be released soon, that might help as well.

Yes tried with a Windows 10 bottle and can't even get it to install, I suspect I have missed some dependencies like fonts etc

Steve wrote:

I just did a fresh install of Office 2019/365 and was presented with
this dialog
Maybe related if something changed on their end

Well I do not get that - I can log into my Windows account but it just will not activate

Installed on Mint 19.3 so might not help but I activated by opening Excel and then activating by signing in to my account - That is my only suggestion, I guess.

Just did an install a couple of weeks ago to Mint 19.3 - followed the directions in Tips and Tricks "Installing Office 365 Linux" by Ryan Abhiram - to the letter - including loading all 32-bit drivers and spoofing Edge in Firefox (only needed for downloading the image file, I think) and watched the videos. Worked fine . So maybe something changed?

It does mention that, as of May 15, 2020, if it installs Office 2019, that business accounts and educational accounts and accounts that require 2-factor authentification don't work yet/won't authorize.

Stuart Rymph wrote:

IIt does mention that, as of May 15, 2020, if it installs Office
2019, that business accounts and educational accounts and accounts
that require 2-factor authentification don't work yet/won't
authorize.

Ah, thanks for this - I use MFA on my Microsoft account, ,maybe this is the problem. I'll disable and see what happens