CrossOver Support - Community Forums

Hi,
I am trying to evaluate CrossOver, and certainly it seems like a very useful product. However, I have been unable to get the bottle creation process to terminate gracefully. I am using two pieces of software that are self-installers. One is iCATVision and the other is 3DVR. Both read DiCOM files, which is the format for CT scans and other medical imagers. I know several physicians that use OS X personally but have to use Windows in their offices. I am also involved in coordinating physicians and surgeons regarding my son's surgical care. It has been extremely useful to have CrossOver, but it is not smooth and I'd like to resolve this and pass it on to the doctors I have spoken with.

I'm using an aluminum laptop running 10.5.8, with 2G RAM and a 2 GHz Intel Core Duo. I am using CrossOver 9.0.

The software installers are available (freely) at http://www.imagingsciences.com/downloads.htm. CrossOver will launch the installers, and the embedded software runs and operates quite well, but the bottle creation and installation process does not complete. The software applications launch during the installation process, and when I try to exit from them, CrossOver hangs. I get the spinning beach ball of death. If I let this run, all memory gets paged out and CrossOver takes all available memory after ten minutes or so. I have to use Command-Option-Esc and force quit CrossOver. When I try to relauch CrossOver, if the bottle from the previous attempt is still present, CrossOver hangs and repeats the above behavior. I have to throw out the bottle that was created previously before CrossOver will run again. The software applications themselves run just fine, although they are supposed to be integrated and this problem has prevented me from installing both applications in the same bottle.

I have only tried Adobe Reader 8.x and 9.x installers, but they have other issues. I do not have any other Windows software and I am reluctant to randomly try a freeware app. I am willing to try a reputable installer to see if I can reproduce this with other software.

I have been unable to locate any "debug log."

Again, this would be very useful and helpful to medical specialists who actually prefer OS X over Windows for their offices, and it would also help me ensure my son gets the best help for his situation.

thanks in advance,
tim

This issue has been forwarded to the Official CodeWeavers Ticket System. If you have observed this issue and would like to report it as well, please open a support ticket or send an email to info@codeweavers.com with a description of what you are seeing and a link to this post.

Thank you!
The CodeWeavers Team

Hi,

Have a look at the following page for how to create a debug log;

http://www.codeweavers.com/support/wiki/submittechsupportlog

You can create such a log and hoist it to a free repo (like rapidshare.com)
and post the URL to the file back here - then others can download it and have
a look at it for you.....hope this helps.

Cheers!

Hi,
Thank you for your response. Unfortunately, since this is occurring during the creation of a bottle, the Run Command option is not available to me. However, the link you posted does mention it might be necessary to Command-Option-Esc in order to stop the debugging process. The CrossOver installer says more information will be available in the debug log, so perhaps the hang is related to logging debug information.

During the bottle creation process, where would I find the debug log? I have been unable to locate this file nor mention of it in the docs. (Perhaps this could have a default setting in the .conf file.)

thanks,
tim

I don't know what might be going on that's causing the problems you're seeing. I have forwarded your post to our support ticket system, which is a better way for us to track it and exchange the relevant diagnostic information.

In the meantime, though, some things to check/try:

1) Reboot. On rare occasions, an internal subprocess gets stuck and won't exit. Rebooting makes sure that there are no stray processes hanging about.

2) Delete all of CrossOver's support files and start over from scratch. Instructions are here.

3) See if anything is written to the console log when CrossOver is stuck in this way. You can check the console log with Console.app from /Applications/Utilities.

4) When CrossOver is frozen, showing the spinning colorwheel cursor, launch Activity Monitor, select CrossOver in the process list, click Sample Process, save the sample report, and attach that to your ticket. (Mac OS X may collect a similar "hang report" when you force quit CrossOver when it's stuck. You can send that, instead, if you've got it.)

5) In-progress installs write their log files to ~/Library/Application Support/CrossOver/desktopdata.

6) If you're looking to try other installers, you can pick from among the software packages listed by CrossOver in the Software Installer window, in the top section. Many of them are downloadable. For example, one of the Microsoft "viewer" packages should be simple.

Hi,
Thank you for your response. I followed steps 1) and 2), and then decided to install MS PPT Viewer 2007. It installed without any hangups. I do notice one specific difference - MS PPTV does not automatically launch during the installation process, in contrast to both software applications I am trying to install in the same bottle.

I decided to attempt to install the smaller of the two software applications. I had one "unexpectedly quit" errors the first time, but I have gotten through the installation process several times since then without any hangups. However, no application icon gets created, and the application does not appear in the bottle. In order to run the application, I have to re-install.

I have been through several variations and I can not get the CX bottle installer to hang anymore. It would appear something in 1) or 2) fixed a problem. It would be good to get the bottle to where it supports both applications, and to where the application icons are created, but this appears to be progress over where I was previously. I do notice that the "Done" button takes a long period of time before it turns blue, but it can be clicked on before this.

I did not submit the hanging issue as a tech report because I could not get a debug log, and I have not yet paid for CrossOver Mac. I do not appear to be able to provide a debug log from a hang, unfortunately. My sincerest regrets, I appear to have deleted them.

I have previous HangReporter outputs. They look generally like:

more 2010-03-14-084439-CrossOver.hang
Date/Time: 2010-03-14 08:44:32 -0400
OS Version: 10.5.8 (Build 9L30)
Architecture: i386
Report Version: 4

Command: CrossOver
Path: /Applications/CrossOver.app/Contents/MacOS/CrossOver
Version: 9.0 (9.0.0)
Parent: launchd [91]

PID: 7264
Event: hang
Time: 8.03s
Steps: 48

I will continue to monitor and try to integrate the two software applications into the same bottle.

Thank you again,
tim

If the installed application doesn't appear in the list of applications in the Manage Bottles window, that means that it didn't register an uninstaller. That list is mostly a list of the registered uninstallers.

If no launcher mini-application is created for the application (appearing in ~/Applications/CrossOver and listed in the Programs menu), that means that the installer didn't create a shortcut in the Windows Start Menu. In that case, you can try using the Run Command dialog to launch it. In that dialog, select the bottle and then browse to pick the program's .exe file from within the virtual C: drive. If you get it working, you can save the command to the Programs menu.

If the app runs as part of installation, then you can either exit it to let installation continue to completion, or you can toggle open the install progress details and cancel the step that's running. CrossOver will ask if you want to retry, cancel the whole installation, or just skip that step. Pick skipping the step. CrossOver will then stop waiting for the program to exit and will proceed with the rest of the installation steps.