CrossOver Support - Community Forums

I played Genshin Impact 4.2 with crossover and everything was fine. But once the game is updated to 4.3, the error message "The program yuanshen.exe has encountered a serious issues and needs to close" pops up and the game is closed and the launcher is reloaded. I created a launcher command and created log file, but I can't seem to find the problem.

Has anyone experienced the same issue? Could the support team help us with it?

Here is part of the log file:
0428:042c:trace:seh:dispatch_exception code=40010006 flags=0 addr=0000000174013BAE ip=174013bae
0428:042c:trace:seh:dispatch_exception info[0]=000000000000007a
0428:042c:trace:seh:dispatch_exception info[1]=000000000a1c9400
0428:042c:warn:seh:dispatch_exception "[2023-12-20 09:12:37.238] [info] [thread: 1068] **** Log End *****\n\r\n"
0428:042c:trace:seh:call_stack_handlers found wine frame 000000000011F3E0 rsp 000000000011F540 handler 0000000178030AF0
0428:042c:trace:seh:call_teb_handler calling TEB handler 0000000178030AF0 (rec=000000000011F1B0, frame=000000000011F3E0 context=000000000011E6F0, dispatch=000000000011E5C0)
0428:042c:trace:seh:RtlRestoreContext returning to 0000000178030A8A stack 000000000011F270

I can't launch the game since the 4.3 update. The launcher fires up just fine but when you launch the game nothing happens.

I had the same problems with your guys, I think due to the update, mhy change the Wine setting. That means we can not play this game anymore.

Same problem.i use parallels desktop,but genshin impact have texture rendering issues

I have also confirmed the same issue.

According to a comment I read on a discord forum, the problem is "caused by a bug in Rosetta 2 and can only be fixed by Apple".

I do not have permission to reprint the entire comment, so I cannot provide details, but the person said "some instructions emulated on ARM differ from those on Intel CPUs".

I am not a programmer, so I cannot determine if this is correct.

This bug in Rosetta 2 appears to be fixed in Sonoma 14.4.