CrossOver Support - Community Forums

Hello!

I've been trying to open CrossOver v12.1.2 trial version for mac with no success. Everytime I do it gives me this error:

Initialization Failure
CrossOver is unable to initialize a critical component.
Failed to import cxutils module into Python. See console for errors.

The program will now exit

I have downloaded it several times, always opening from the Applications folder.
I have googled and searched the forum with no success.

Using Mountain Lion 10.8.3.
I have Python 2.7 and 2.6 installed, from command-line python version is 2.7.

I hope you could help me with this, thanks in advance.

I think you shoul entre a support ticket right away, instead of using the forum for a problem like that.

I can't post to the Mac support ticket system because I am having this issue with the trial version, I wouldn't buy this just for the ticket if the trial version is not working for me.

I think this is affecting to me only because no one is having this same problem, there's no documentation I could follow.

Trial version still have the option to open a ticket! ;)

I didn't suggest the ticket on a whim.

We do actually have a ticket queue you can use even for a trial version: you can send email to 'info@codeweavers.com' and our support folks can help with install problems even for a trial.

It sounds to me like your python setup may be causing trouble somehow. Have you used macports or something else to install python by hand in addition to what shipped with your machine?

I have macports installed, I used to have python26 and python27 but uninstalled both.

Then I installed Python 2.7.4 from python.org.

From terminal 'which python' gives me this path '/System/Library/Frameworks/Python.framework/Versions/2.7/bin/python'