CrossOver Support - Community Forums

This is a continuation of my prior thread.

I'm seeing progress on my Stra-o-matic 2012 installation in CrossOver, but it's not quite there yet.

The game has a serial number verification step, where it asks for the serial number, and then verifies that number with a server somewhere.

The verification step is failing, with an error message from the application. According to the vendor, the error I'm getting means the following:

Mike,

Web activation error is usually a communication error. This usually means there is no active internet connection or the connection is being blocked and the authorization information cannot transfer between your computer and our servers.

If your connection is active usually this means that a firewall/security program is set too strict and is blocking the authorization module. The easiest workaround is to temporarily turn off or disable your firewall/security program, complete the authorization process then restart your computer to turn all your background programs back on.

SOM

Strat-O-Matic Media, LLC
42 Railroad Ave
Glen Head, NY 11545

Does CrossOver have some limitation on wireless access to a local LAN to access the internet?

The debug log display the following:

** Thu Jan 23 08:34:29 2014
Starting '/Users/elizabetholson/Applications/CrossOver.app/Contents/SharedSuppor t/CrossOver/bin/wineloader' 'winewrapper.exe' '--workdir' '/Users/elizabetholson/Library/Application Support/CrossOver/Bottles/BB2012SETUP.EXE/drive_c/Strat-O-Matic Baseball' '--start' '--'
'/Users/elizabetholson/Library/Application Support/CrossOver/Bottles/BB2012SETUP.EXE/drive_c/Strat-O-Matic Baseball/SomBB.exe'

0009:fixme:exec:SHELL_execute flags ignored: 0x00000100
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100a2 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dfa0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100a4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dfa0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100a6 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dfa0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100a8 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dfa0
0020:err:toolbar:ToolbarWindowProc unknown msg 09e8 wp=00000000 lp=00000000
0020:fixme:oleacc:AccessibleObjectFromWindow 0x1009c -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33ee50
0020:fixme:ntdll:NtFsControlFile stub: FSCTL_GET_RETRIEVAL_POINTERS
0020:fixme:ntdll:NtFsControlFile stub: FSCTL_GET_RETRIEVAL_POINTERS
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100b2 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100b8 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100ba -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100bc -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100be -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100c0 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100c2 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100c4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:err:toolbar:ToolbarWindowProc unknown msg 0fb8 wp=00000000 lp=00000000
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100ca -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33d4d8
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100ca -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33d950
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100d4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33ce90
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100d6 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33cca0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100dc -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33cca0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100e2 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33cca0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100e8 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33cca0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100ee -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33cca0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100f4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33cca0
0020:fixme:ntdll:NtFsControlFile stub: FSCTL_GET_RETRIEVAL_POINTERS
0020:fixme:oleacc:AccessibleObjectFromWindow 0x100fa -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33a940
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200fa -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33a9d0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x10102 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33a930
0020:fixme:win:WINNLSEnableIME hwnd 0x10102 enable 0: stub!
0020:fixme:win:WINNLSEnableIME hwnd 0x10102 enable -1: stub!
0020:fixme:oleacc:AccessibleObjectFromWindow 0x300fa -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33cf30
0020:fixme:oleacc:AccessibleObjectFromWindow 0x20102 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33d2e0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x10104 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33d2d0
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200d4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200d8 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200dc -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200e0 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200de -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200e2 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200e6 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x200e4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33dd60
0020:fixme:oleacc:AccessibleObjectFromWindow 0x300d4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33e370
0020:fixme:oleacc:AccessibleObjectFromWindow 0x300e4 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33e720
0020:fixme:oleacc:AccessibleObjectFromWindow 0x300e6 -4 {618736e0-3c3d-11cf-810c-00aa00389b71} 0x33e710
0020:err:toolbar:ToolbarWindowProc unknown msg 09e8 wp=00000001 lp=00000000
0020:err:toolbar:ToolbarWindowProc unknown msg 09e8 wp=00000001 lp=00000000

Is that all of the log? I don't see anything related to accessing the network

That's the entire log. This log encompasses the events:
Launch the app
App displays pop up window for serial
enter serial and click pop up closed
after several seconds another different pop up displays error message which vendor explains is the "no internet access " error
user clicks quit
app terminates

John Fremont wrote:

That's the entire log. This log encompasses the events:
Launch the app
App displays pop up window for serial
enter serial and click pop up closed
after several seconds another different pop up displays error
message which vendor explains is the "no internet access " error
user clicks quit
app terminates

From the above errors I would actually guess the application is missing this:

http://www.codeweavers.com/compatibility/browse/name/?app_id=1543

But it may be that more is missing than that.

Do they offer NFR copies or a demo?