CrossOver Support - Community Forums

All I want to do is play Counter Strike 1.6 (a 20 year old computer game) but your CrossOver piece of shit software is crashing 1 out of 5 times or doesn't even start at all. I'm trying to fix it since 2 months, looking for help or similar cases but it just doesn't work out.
Overpriced piece of shit software, $40 is way too much for this non functional crap in fact 20 cents would still be overpriced. WHY are you ripping people off with this terrible program? Step up your game, you useless developer fools! I want my fucking money back.

Dear "CrossOver is useless",

I notice you purchased CrossOver about six months ago, but this is the first we have heard from you, and I don't see any support tickets from you. Did you use our 14 day free trial before purchasing? And is this delay in reporting your problems because the application was working at some point, and stopped working recently, or is there some other reason? We don't pretend that CrossOver will run every application, which is why we offer the trial so users can see if their application works before purchasing it.

If this is a serious request for a refund, you'll have to open a support ticket for that request. Please note there is no need to use abusive language to express your displeasure when filing a ticket.

Thanks,
Meredith

I'm able to play CS 1.6 just fine on my M1 Mac Mini......

I don't know...I feel WINE is like magic I can't believe it works in the first place... but also works so well.

Its true not all apps work but many do. Counter Strike 1.6 is reported to work as Platinum by WineDB which means its 100% flawless. This leads me to believe the problem in the setup is from your end. Not to mention, there is a native CS Mac version so you don't need Wine or CrossOver.

Maybe you are running a pirated version!?

Meredith Johnson wrote:

Dear "CrossOver is useless",

I notice you purchased CrossOver about six months ago, but this is
the first we have heard from you, and I don't see any support
tickets from you. Did you use our 14 day free trial before
purchasing? And is this delay in reporting your problems because the
application was working at some point, and stopped working recently,
or is there some other reason? We don't pretend that CrossOver will
run every application, which is why we offer the trial so users can
see if their application works before purchasing it.

If this is a serious request for a refund, you'll have to open a
support ticket for that request. Please note there is no need to use
abusive language to express your displeasure when filing a ticket.

Thanks,
Meredith

Hello Meredith and thanks for your response.

Yes, I tested the trial version before and it worked fine. The problems began when I purchased the actual software (I believe it was the "best deal" package). That's probably your marketing strategy, develop the trial version with extra care so people fall for your terrible product. I never opened a ticket because it usually worked after restarting CrossOver or the Steam client and I know an application like this cannot be perfect. Since the last 1 or 2 months it became unbearable though. After launching CrossOver the Steam client doesn't start 1 out of 3 times. If i actually get it to work and try to start Counter Strike 1.6 there are further problems:

1. The game starts and quits right after (I notice my status goes from blue "online" to green "Playing Counter Strike 1.6" to blue again)
2. The game crashes while loading a plain standard map like de_dust2 via "new game"
3. The game freezes/crashes during a match

This is unbearable and highly frustrating. It can't be my hardware as invested a lot into it, I also update my OS x and the CrossOver App regularly:

CrossOver 20.0.4
Big Sur 11.3.1

MacBook Pro (16-inch, 2019)
2.4 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
Intel UHD Graphics 630 1536 MB

The most frustrating part is your advertisements. You guys are NOT "very, very good" at what you do!

Dean Greer wrote:

I'm able to play CS 1.6 just fine on my M1 Mac
Mini......

Do you run the game through the Steam client? Have you actually played the game or just judging by launching it?

PurplePi wrote:

I don't know...I feel WINE is like magic I can't believe it works in
the first place... but also works so well.

Its true not all apps work but many do. Counter Strike 1.6 is
reported to work as Platinum by WineDB which means its 100%
flawless. This leads me to believe the problem in the setup is from
your end. Not to mention, there is a native CS Mac version so you
don't need Wine or CrossOver.

Maybe you are running a pirated version!?

I'm playing 1.6 since 18 years and I never heard of a version specifically designed for Mac. Also you can't find it in the App store. What's this version you are talking about? It can't be something official from Valve.
And NO, I'm not running a pirated version! I run the game through Steam where I legally obtained it.
My hardware shouldn't be a problem, it's above average and I update this stupid CrossOver software regularly as well as my OS X.

All Counter Strike run on MacOS

User Deleted wrote:

Yes, I tested the trial version before and it worked fine. The
problems began when I purchased the actual software (I believe it
was the "best deal" package). That's probably your marketing
strategy, develop the trial version with extra care so people fall
for your terrible product. I never opened a ticket because it
usually worked after restarting CrossOver or the Steam client and I
know an application like this cannot be perfect. Since the last 1 or
2 months it became unbearable though. After launching CrossOver the
Steam client doesn't start 1 out of 3 times. If i actually get it to
work and try to start Counter Strike 1.6 there are further problems:

1. The game starts and quits right after (I notice my status goes
   from blue "online" to green "Playing Counter Strike 1.6" to blue
   again)
2. The game crashes while loading a plain standard map like de_dust2
   via "new game"
3. The game freezes/crashes during a match

This is unbearable and highly frustrating. It can't be my hardware
as invested a lot into it, I also update my OS x and the CrossOver
App regularly:

CrossOver 20.0.4
Big Sur 11.3.1

MacBook Pro (16-inch, 2019)
2.4 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
Intel UHD Graphics 630 1536 MB

The most frustrating part is your advertisements. You guys are NOT
"very, very good" at what you do!

The trail and the full version are the same binaries, there’s no difference in compatibility only between CX versions.

Updating macOS versions regularly can in-fact case more harm than good.

User Deleted wrote:

Do you run the game through the Steam client? Have you actually
played the game or just judging by launching it?

Via Steam and played a couple of matches on VAC servers no issues.

PurplePi wrote:

All Counter Strike run on MacOS

Nevermind, I confused stuff. I actually played the mac version for years until Apple decided to stop supporting 32 bit applications. That's why I had to switch over to CrossOver.

If you're running on the new M1 chip (mini, air, pro) then expect to have some issues.
Most old games are designed to run on a Intel arhitecture.
Even for me on the Macbook Pro M1 cs 1.6 has bad performance.
On my very old duo core macbook cs. 1.6 runs like a charm.
So it has nothing to do with Crossover probably.
Or you have been installed stuff the wrong way. Do some fresh new install and follow the guides on YouTube or so.