CrossOver Support - Community Forums

I have had the trial version for a couple of days (2 or 3). I like it very much - MUCH better than parallels. I can run CS, and CS:S very easily and very fast. I love it. I just have a few questions before purchasing the CrossOver Mac Pro.

1.) When I load the CrossOver game application and then X the install new game pop up, it gives me a small white retangle on my desktop. It doesn't slow my computer down at all, but it is a bit ugly and if I am going to pay $80.00 for a program, I want it to be in tip top shape. I can click on the rectangle and in the top left it shows that it is the CrossOver application I am in. I understand that CrossOver is still in the beta testing, which leads me to question number 2...

2.) If I purchase CrossOver now, and it is updated (even significantly) am I entitled to the newer version with improved updates? (IE new games added, new applications added, white rectangle fix..)

3.) I tried to install X-fire on CrossOver games but it didn't work. The fonts where very messed up, I saw it on the list of applications though - I think that was in CrossOver Mac though. Is this done so gamers are kind of pressured into buying CrossOver Mac Pro, or should it work with CrossOver Games?

4.) I have 2 Mac desktops and a Mac laptop, I am assuming I will not be able to install it on all 3 of my computers with one copy? Is it $80.00 for 1 license? It would be neat to see a company come out with a new type of marketing - selling the program at a standard rate, and then licenses after that cheaper. (A consumers dream, lol)

Thats all I can think of for now, if I have any more I will be sure to ask. I hope these can be answered before my 5 day trial is up. I would hate to have to delay the purchase because of lack of support, and may even be turned away from purchasing.

Thanks a lot, and a truly amazing program.
-James Forkey

Answers:

2) As long as your support for CrossOver is current, you are entitled to download the updates. If support lapses, you are entitled to the lastest update prior to your lapse date.

3) X-Fire is listed with a medal rating of "Honorable Mention". This means that some users report it working but we do not currently support the application. Some users even post tips ans tricks to get the application working on your system in the forums section (http://www.codeweavers.com/compatibility/browse/name/?app_id=2234) as a win/win situation for everyone (more people can play the game, we have examples of how to test the game, people can work together to solve problems for unsupported software, etc...).

4) Actually, as long as you license a copy of CrossOver and each of your computers are for your personal use, you are welcome to download CrossOver to each system. No additional charge (just log into the website and download it to your other systems). We simply ask that you be a registered user and keep your support current.

"5") We do our best to answer questions (especially support tickets) ASAP. We are a little slow to get to forum posts, especially when we are releasing a new version of CrossOver, but, we are coming off of our latest release date and response times are coming down.

Thank you for the compliments.

Cheers!
Caron

I am astounded with the response time. I have nothing bad to say about CrossOver whatsoever. I am thrilled to hear that I can install it on all of my computers for no additional charge. Thank you so much for the tip for X-Fire. Unfortunately, before I purchase, there is still that small issue with the small white rectangle. I would also like to know how long I am entitled to the CrossOver "Support". Is the white rectangle a known issue? Is it just me? Would it be any help for me to take a screen shot and link it for you? How about computer type / specs? I am very impressed with the application and with the response time. 5 star program for sure. How come parallels is known more than CrossOver? I can not fathom why I saw parallels in the Mac store and not CrossOver.
-James Forkey

The small, white, rectangular box that sometimes says it's a wine system tray... well, we have actually just started seeing it and are attempting to capture logs on it. A few people have simply closed it, and some people have the option to "hide it" but we have not isolated the cause for it just yet. When we do, you can rest assured that we will either make it invisible to the average user or make it not happen.

CrossOver Support is good for one year, during that year users have the option to increase that support period at a discount, after the year is up, it is full cost to gain support again. The advantage of support is that all of the upgrades/releases are free as long as you are current. AND, you can create tickets for any problem you might be having so that we can do our best to assist you.

We would be happy to have a screen shot and computer specs for the white rectangle so that we can add it to our report for our developers.

CrossOver is just entering the widespread market, we seem to be one of those "best kept secrets" that is slowly getting out. We are suggested in many Apple stores and our software sometimes comes included with supported games, we are on the shelves at Best Buy... other then that, we trust word of mouth (or internet, people linking to us, becoming advocates, etc).

Thank you so much for your compliments, you have made our day!

Cheers!
Caron

http://s3.photobucket.com/albums/y100/Staindgod69/?action=view&current=whiterect.jpg

There is a link to my desktop with the white rectangle.
My computer is one of the new IMacs (amazing)!

3.06 Ghz Intel Core 2 Duo
4 Gig Ram 800 MHz DDr2 SDRAM
750 Gig HD
NVIDIA GeForce 8800 GS

If any other information is required or would be of any help just let me know. Sadly, one last question.... When does the official launch plan to be? I assume within the next year? :)
-James Forkey

Hi,
First of all, CrossOver is long out of beta. The 6.0 final was released around 18 months ago. Currently we have CrossOver Games($40), which shipped last March, and CrossOver Standard($40, for office apps only), and CrossOver Pro(includes games and std and a few other goodies).

The white rectangle is a known bug that occurs when running Steam for some users, but as Caron said, we don't know yet what the problem is. As far as I can see, it is only visible when the Steam main window is open, not always when CrossOver is running.

From your screenshot it looks like you're running CrossOver Games, but I cannot see if it is the final or a beta.