CrossOver Support - Community Forums

I have not had this problem with previous versions of CrossOver.

Symptoms
When my laptop restarts with CrossOver & Quicken 2017 open (due to whatever, wife, battery ...) when I try to restart Quicken it will not find the recent file and will open to the window asking if I want to "open a recent file", "restore a backup", "create a new file".

If I select open file on computer it FREEZES the window and I have to force quit Quicken.

If I select to restore a backup I LOOSE a few day of data, in the latest incident 10 DAY of entries of my financial files, ARGH !!!

I have previously been able to contact CodeWeavers by phone as a paid portion of my purchase and there was also a pay per call option. I much prefer those to this time consuming and impersonal way of trying to get support. Yes, I have placed a support issue.

Are there any known issues with ver 21.2 and Quicken ??

Hi Stephen,

Yes, we do still offer phone support for users with active entitlements. I see that you entered a ticket about an hour ago and requested to speak to someone. When your ticket gets assigned, one of our support agents will be happy to set up a call with you.

Best,
Meredith

Thank you Merideth.

Hello Meredith,
I did put in a support ticket and it has been a couple days. I am hoping I get a call Monday or Tuesday. I don't know if you and the forum are connected to the support crew in any manner. I will just keep backing every day rather than once every couple weeks or after using Quicken quite a bit. Thanks

Hi Stephen,

I do communicate with our support team quite a bit, but I am not part of support (I'm our product manager). We typically respond to tickets within one or two business days (we do not work weekends), so I would expect you would hear back today or early tomorrow.

Best,
Meredith