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unlisted application (Dungeon Helper 4) runs fine but does not display anything

Dungeon Helper 4 (a utility for D&D Online) installs perfectly and seems to run fine. However, the settings window does not display on launch and the in-game overlay does not display.

I have tried the following to no effect:

  • turning on/off D3DMetal and MSync
  • creating a log file on run including graphics and file options - no warnings or errors appear in the log
  • Windows 7 and 10 64-bit
  • per the developers, all dependencies (mainly a specific version of .Net) are installed with the app
  • per the developers, it runs perfectly in Crossover for Linux (one of the devs uses it personally)

I'm at a loss on how to proceed. My best guess is that a "system" dependency isn't installed but I have no idea which one.

Does anyone have any suggestions?

Did you install it in the same bottle with DDO?

Yes. DH is in the same bottle as DDO.

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