CrossOver Support - Community Forums

When I try to install Diablo IV, after the installation of the Microsoft distributable, it starts to install battle.net. The battle.net updater gets to 45% and then freezes. I tried installing world of warcraft as well and had the same issue.

Is this a known problem and is there a way to fix it?

Thanks.

Hello Jim!

I to was having this same issue at first. I’m not sure if you are using a VPN or not but I decided to do so during installation and set my region to the U.K. and it worked with no problem BUT here is a response I got from the fine folks at Code Weavers on the Issue:

When I followed these directions I was able to get past that 45% hump. I only needed to grant full disk permissions to C.O. to get the game to go past the hump and install it into a North America Battle.Net server. I hope one of these methods works for you! IF not post and I’ll be happy to help you troubleshoot!

My Questions to them: "For some reason and this is going to sound crazy I can only install some things WITH my VPN on LOL. I.E. Battle.net I dunno but that's the only way I could get it to install. Even after doing all sorts of network configuring and trying even my cell data, I was always stuck at the dreaded 45%. Popped on my VPN boom! I'm in the U.S. Michigan. So unknown why I would have to be coming out of the U.K. with VPN to get it to work but that's neither here nor there I can play D4 flawlessly.
“

Their response: "it might be because of the region selection when installing Battle.Net. When you initially install Battle.Net Desktop app into a new bottle, it'll ask you what language, and if you selected English(UK) then it defaults to UK region. [See image attached].”

IF no VPN is used here is their overall response :)
"Thank you for reaching out. Typically, program installation failures or dependency issues arise due to a blockage somewhere on the system. To resolve these problems, you can follow these steps:

1) Check if your anti-virus or cleaner program (like CleanMyMac) is interfering with the installation. These programs are trained to remove non-platform files, such as Windows files on Macs, which can sometimes cause false positives. To allow these programs to function correctly, you need to set exceptions in your anti-virus program. For instructions, refer to the link provided: https://support.codeweavers.com/en_US/troubleshooting/antivirus-software-eg-bitdefender-avast-and-avg-and-crossover

2) Another system function that can cause issues is VPN-based network configurations. If you have a VPN setup on your system, the dependencies servers may mistake the masking for a security breach and deny the request to download the component, leading to the installation failure. To resolve this, you can turn off or remove the VPN connection. This same principle applies to Apple’s Private Relay service, which is a paid feature of iCloud+. If you’re unsure if you’re using this service, refer to the instructions provided by Apple: https://support.apple.com/en-us/HT212614

NOTE: The Private Relay feature is only available on macOS Monterey and Ventura.

To ensure CrossOver works correctly on your Mac, follow these steps:

1) Set the permissions correctly for the Mac. The primary concern is full disk access, which CrossOver needs to write to user library files. If you deny this access during setup or if the prompt doesn’t appear, CrossOver won’t be able to put the files in the right place. To check, open System Preferences —> Security and Privacy —> Full Disk Access and ensure CrossOver is checked. If it’s not, enable it and restart CrossOver.

2) Check for network issues. This is less likely but can happen depending on your region and your internet service provider’s restrictions. Some ISPs block access to certain domains, which can prevent you from downloading components. To test, use a secondary network like a mobile hotspot or a public network. If you can download on a different network, contact your ISP to see if they can help. You may also want to try disabling your Mac’s firewall. To do this, open System Preferences —> Network —> Firewall and turn it off.

Hopefully, one of these steps will get you up and running. We apologize for the potential troubleshooting involved, but as this program is doing some great things, it may require user input to ensure we’re using it correctly.”

Reach out to them they have been super helpful to me every time. IF you can’t get up and running lets try to troubleshoot and get you up and running as the game runs flawlessly on my:

MP Pro Max M3 14in 36GB RAM settings all cranked up!

• James