Rift Forum

I get coin locked every other time I sign into the game. It isn't a very big problem to alt-tab, read the code in email, and alt-tab back, but it's not convenient either.

Anyone else have this issue?

I might try the mobile authenticator, though it looks just as inconvenient (maybe more) to use that to sign in every time as it is to do the coin lock routine.

Jem Matzan wrote:

I get coin locked every other time I sign into the game. It isn't a
very big problem to alt-tab, read the code in email, and alt-tab
back, but it's not convenient either.

Anyone else have this issue?

I might try the mobile authenticator, though it looks just as
inconvenient (maybe more) to use that to sign in every time as it is
to do the coin lock routine.

as far as I know, coin lock simply is a check of your user-id vs your current public IP address, if that changed then your coin locked, so that would mean that your ISP is giving you a diffrent public IP every X time..... not sure what the rule is there, I know my modem gets a lease on the IP number for 3 days and it remains the same as long as the modem renews it before it expires of even if expired before someone else gets it.

not sure if the mobile authenticator removed coin lock, I doubt it ?

anyways, you could check http://whatismyipaddress.com/ each time you get coin locked, if it remains the same each time I would contact trion, if it changes well then coin lock is correct.

I have a static IP address. The local IP address through the router does change from time to time, but that shouldn't show/matter to anything outside of my home network.

I had been playing Rift on Windows 7, then I built a new computer without Windows and started playing through Crossover 12. That's when the coin locks started. I can understand the first coin lock after reinstallation, but in the past two weeks I've gone through it about 10 times. It has happened twice in the same day on one occasion.

Do you switch between the two Computers when the problem happens?

No, since the other one donated some parts to the new one. I can understand the first coin lock after switching machines (or OSes), but it was getting ridiculous.

It's been two days without coin locks now, so maybe the frenzy is over. Anyway, looks like it was just me having this problem. Thanks for the suggestions, though.

I'm still getting coinlocked. Trion support says that it cannot disable the coin lock feature. I submitted a ticket to ask what the cause was, and this was their reply:

Thank you for contacting us regarding RIFT.

We have looked into this issue and it appears that your MAC address is changing every time you log in. This is causing your account to become coinlocked every time you log in. You will need to speak to your ISP regarding this issue.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing RIFT.

This is silly, since ISPs do not set MAC addresses.

I've never seen that happen before. I wonder what would cause my MAC address to change so often? I'm certainly not doing it manually.

Coin Locks are due to ISP IP changes. :)

Yeah, but like I said, I have a static IP address. It never changes. Anyway, I cancelled my Rift subscription for a while. The coin locks never stopped for more than a day or two.