Remedy ARS 5 Forum

Just installed the 6.0 client I downloaded from Remedy's website.

Installed under CW 4.1 without a hitch.

I'm running the alerter and the user client without any issues so far.

There's one quirk that I haven't determined if it's a CW or Remedy bug yet, but when double-clicking on a ticket within a search, the new window is popped up in the background, instead of the foreground. I haven't seen any options that would modify this behaviour although I could be missing it.

Other than that, it seems to work just fine.

I can verify that Remedy 6.0 installs fine AFTER installing MS Office 2000 in CW 4.1.

I have seen the "window in the background" (including some crashing) from Remedy 6 on CW 3 releases, but not on CW 4.

To improve Remedy 6 performance, I recommend turning off the refresh on display:
Tools -> Options -> Advanced tab
Uncheck "Refresh Contents on Display"