hello, was just curious over this topic. Had seen this issue long back. In many of the cases it was resolved by uninstalling office 2013 and clearing the cache . If you have office 2013 follow the steps to uninstall it properly and then re install it as it would solve your problem.
You can uninstall Microsoft Office Professional Plus 2013 software by following these instructions-
- Hit the Windows Start button
- In the search box, type "Uninstall" and press "ENTER".
- In the search results, find and click "Add or Remove Programs"
- Find the entry for Microsoft Office Professional Plus 2013 2013 and click "Uninstall"
- Follow the prompts for uninstallation.
- After the software has been fully uninstalled, restart your PC and reinstall Microsoft Office Professional Plus 2013 software.
Hope this helps you out. Keep me posted ono updates.
Regards,
Jake Paul.