Microsoft Office 365 Forum

I don't know if this is normal or not but lots of people keep saying that office is working perfectly for them, while for me it is incredibly laggy. Whenever I click a button or a menu option there is a 1-2 second dealy before it is highlighted or selected.

I wondered if it was because I have an nvidia graphics card and I am running the official nvidia drivers that are part of Ubuntu 20.04 so I tried enabling DXVK. All this does is load a black window for all office applications so have switched it off. (Any ideas on a fix for this would also be appraciated)

I am not sure if it is something with my setup or if the lag is normal. If so I will probably need to stop using it and return to my windows machine 😭

My system:
Crossover Linux 19.0.0
nvidia GTX650Ti
Ubuntu 20.04 (Gnome)
12GB RAM
Office 365 (32bit)

Thanks for any help :)

Hi,

You need to try the latest version of dxvk,the crosstie it's a bit outdated. Check this link https://github.com/doitsujin/dxvk/releases/download/v1.7/dxvk-1.7.tar.gz download the tar gz file. then reinstall dxvk inside the bottle in which is installed office. During dxvk installation at the second tab select as source file for the setup the archive you've just downloaded, and now you have the latest version of dxvk. Let me know if that helped.

Hi,

Thanks for getting back to me. I installed the new version of dxvk into the bottle but I still get a black window after the splash screen has loaded. Turning off dxvk opens the window as normal

HI,

Do you have the latest mesa driver installed? what 's your gpu's model? Is it vulkan compliant?

GPU is nvidia GTX650Ti boost and it is vulkan compliant. I can play windows games via proton in Steam no problem and Crossover states that it is enables (as does the nvidia settings application)

I think that the issue might be caused by the proprietary NVIDIA drivers. I would recommend trying these steps to force your computer to use software rendering: https://www.codeweavers.com/compatibility/crossover/tips/microsoft-office-2016/black-screen-with-linux-try-software-rendering.

Also, I would doubt that DXVK causing a black screen on Office is caused by a problem with your computer in general using DXVK (unless you tried to use DXVK with games as well and got a black screen there). DXVK was created as a series of hacks specifically for games to improve game perf, and I would not expect it to do well with anything other than games, especially something very bulky like Office 365.

Thanks,
Anna

Thank you for getting back to me, I have already set it to software rendering for now, but it is very strange. It doesn't fix the lag issue that I have though. Are there any ideas for that or is it just normal?

Hi,

Try this sudo apt install vulkan-utils, then type vulkaninfo, if you get an error message there is a problem with your driver. if you get an error message from vulkaninfo try sudo apt install mesa-vulkan-drivers mesa-vulkan-drivers:i386 libvulkan1 libvulkan1:i386 vulkan-utils and /opt/cxoffice/bin/cxfix --auto ,the second command fixed a rendering issue,similiar to yours, with uplay.

Hi,

your mesa driver seems to be outdated... you should try oibaf ppa it can be safely used alongside your nvidia proprietary driver, it will update the nouveau driver and other components of mesa driver, like vulkan driver and Gallium LLVMpipe Driver, that is used for software rendering, the latest version of llvmpipe is open gl 3.3 compliant and glsl 1.30 compliant, glsl 1.30 is required because it allows wined3d to render correctly office 365, which requires dx10.

Hi,

Couldn't reply yesterday as I had reached the posing limit, but I did install the ppa and upgrade all of the drivers. Unfortunately it made no difference to the black window situation I'm afraid, and the experience is still laggy.

I also have problems with laggy performance of the menus, I have an office 2007 home that is fine though ..
EDIT: Managed to make DXVK acc non greyed out by installing DXVK, and installing more Vulkan libraries for i386 etc but now I get that black screen too ..
OS Mint 18.3 - NVIDIA 1050 - 418.56 drivers.