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Doesn't Run....Yet, please help!

I attempted to load and run Heroclix Online and it won't start up under Crossover Games 10.2.1. I then updated to Games 10.3, still won't start and received error message:

Heroclix Updater-Crash
A fatal error occurred in Heroclix Updater and it needs to close!
[Exception_access_violation@0x43ACCE45]

I looked on the web concerning the error- I got this:
http://www.java.com/en/download/help/exception_access.xml

I too, was hopeful I could run the program, but can't figure it out.

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