Guild Wars 2 Forum

My game gets an error after selecting a character race. I get the following error. I am running it on a macbook pro retina.

--> Crash <--
Assertion: !FAILED(result), result = 0x8876017c
File: ......\Engine\Gr\Dx9\Dx9Dev.cpp(3242)
App: Gw2.exe
Pid: 47
Cmdline: -dx9single
BaseAddr: 00400000
ProgramId: 101
Build: 15289
When: 2012-08-27T12:12:51Z 2012-08-27T08:12:51-04:00
Uptime: 0 days 0:00:25
Flags: 0

--> System <--
Name: Josephs-MacBook
IpAddr: 10.5.0.207
Processors: 8 [GenuineIntel:6:10:9]
OSVersion: Windows 6.0 (32 bit)

--> System Memory <--
Physical: 576MB/ 2048MB 28%
Paged: 1152MB/ 2624MB 43%
Virtual: 4093MB/ 4093MB 100%
Load: 71%

--> Process Memory <--
Private: 853MB
WorkingSet: 0MB
PeakWorkingSet: 0MB
PageFaults: 0

--> Game Context <--
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:24

--> World State <--
<WorldState BufferCapacity="32571392" BufferUsed="20412" DrawCalls="116" Fps="50" EffectLights="0" ImageMemory="2899328" Lights="10" Materials="111" OcclusionQueriesOccluded="0" OcclusionQueriesStalled="0" OcclusionQueriesUnoccluded="0" Particles="175" Submodels="123" TextureLoadsPending="4" TextureMemory="200755476" Triangles="1046" VerticesSoftwareTransformed="0" VideoMemoryTotal="80667592" />

[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 5.1.2600.3264 (64/32-bit compatible)]

--> ClientContextThreadProc Thread 0x41 <--

--> Trace <--
Pc:00701f10 Fr:355bf0a0 Rt:006f14a0 Arg:00000caa 00000000 05703520 00000000
Pc:006f14a0 Fr:355bf0d8 Rt:006c3210 Arg:05703520 00000024 355bf160 006c34da
Pc:006c3210 Fr:355bf0fc Rt:006c358f Arg:00000024 355bf148 006c365f 05703520
Pc:006c358f Fr:355bf108 Rt:006c365f Arg:05703520 00000024 079acff0 00000001
Pc:006c365f Fr:355bf148 Rt:00689698 Arg:00000001 000000f1 0bbb6570 05703530
Pc:00689698 Fr:355bf17c Rt:0082ac2d Arg:0bbb6570 355bf3d8 0bbb6570 355bf26c
Pc:0082ac2d Fr:355bf190 Rt:00828c73 Arg:0d21f490 015a8f20 0063c70b 00000002
Pc:00828c73 Fr:355bf26c Rt:0082918e Arg:00000001 355bf3e4 3f800000 355bf2b8
Pc:0082918e Fr:355bf370 Rt:00674312 Arg:0d21f490 355bf3e4 00000001 00000020
Pc:00674312 Fr:355bf43c Rt:00676362 Arg:00000000 0c0a1770 355bf464 0066fca2
Pc:00676362 Fr:355bf44c Rt:0066fca2 Arg:00000000 00000000 0c0a1770 00000000
Pc:0066fca2 Fr:355bf464 Rt:00670cd8 Arg:00000000 01536ea0 0bac64f0 355bf494
Pc:00670cd8 Fr:355bf478 Rt:0066c986 Arg:00000000 00000000 0c253d10 056f9900
Pc:0066c986 Fr:355bf494 Rt:0042c121 Arg:00000000 011e51e0 00000000 00000000
Pc:0042c121 Fr:355bf4d4 Rt:0041b4ac Arg:476a6000 00000000 00000000 056f990c
Pc:0041b4ac Fr:355bf4f0 Rt:00416b6d Arg:3ca432c4 00000000 00000015 00000008
Pc:00416b6d Fr:355bf524 Rt:00413b31 Arg:06961bbc 355bf580 0000000c 3ca432c4
Pc:00413b31 Fr:355bf544 Rt:00416daf Arg:3ca432c4 00a8373f 056fa898 056fa470
Pc:00416daf Fr:355bf58c Rt:00a7f9cd Arg:056fa470 056fa4c4 06961bb0 00000008
Pc:00a7f9cd Fr:355bf5fc Rt:00a7fd29 Arg:0c5c0648 00000001 00006bba 7bc685dc
Pc:00a7fd29 Fr:355bf634 Rt:00a7fdff Arg:81ef01bc 05703350 00646e3f 81ef01bc
Pc:00a7fdff Fr:355bf654 Rt:0089812d Arg:05703350 0c5c06f0 81ef01bc 01ca44b0
Pc:0089812d Fr:355bf68c Rt:008981d5 Arg:81ef0f10 355bf6a8 7bc665ec 01ca44b0
Pc:008981d5 Fr:355bf698 Rt:7bc665ec Arg:01ca44b0 00000000 355bf728 7bc6865a
Pc:7bc665ec Fr:355bf6a8 Rt:7bc6865a Arg:00898153 01ca44b0 00000041 375c955e
Pc:7bc6865a Fr:355bf728 Rt:7bc665b2 Arg:00898153 01ca44b0 355bf748 81ef01bc
Pc:7bc665b2 Fr:355bf748 Rt:7bc6ed37 Arg:00898153 01ca44b0 00000000 00000000
Pc:7bc6ed37 Fr:355bff98 Rt:95f19557 Arg:81ef0fb8 00000000 00000000 00000000
Pc:95f19557 Fr:355bffc8 Rt:95f03cee Arg:41a02200 00003d07 7bc6ec40 81ef0fb8
Pc:95f03cee Fr:355bffec Rt:00000000 Arg:00000000 00000000 00000000 00000000

--> Thread registers <--
eax=7b819335 ebx=7b82d7fe ecx=00000000 edx=80000003 esi=00000000 edi=00000000
eip=00701f10 esp=355bf050 ebp=355bf0a0
cs=001b ss=0023 ds=0023 es=0023 fs=108f gs=000f efl=00200246

eax-32 7B819314 90000720 000217e8 d7a0ff00 90000720
eax-16 7B819324 00020be8 cfa0ff00 90000720 0001ffe8
eax +0 7B819334 c7a0ff00 90000720 0001f3e8 bfa0ff00
eax+16 7B819344 90000720 0001e7e8 b7a0ff00 90000720
eax+32 7B819354 0001dbe8 afa0ff00 90000720 0001cfe8
eax+48 7B819364 a7a0ff00 90000720 0001c3e8 9fa0ff00
ebx-32 7B82D7DC 00000000 04244c8d fff0e483 8955fc71
ebx-16 7B82D7EC 78ec83e5 89f44d89 7589f85d 0000e8fc
ebx +0 7B82D7FC 8b5b0000 04418b11 8b08718b 55890c49
ebx+16 7B82D80C 01e08398 c79c4589 0000a045 838d0000
ebx+32 7B82D81C ffffffe2 85a44589 853974f6 b83574c9
ebx+48 7B82D82C 0000000f 0f0ffe83 4589c646 ac558da8
edx +0 80000000 00000000 00000000 00000000 04000000
edx+16 80000010 00000000 80000000 01000000 01000000
edx+32 80000020 01000000 80000040 80000040 80000000
edx+48 80000030 00000130 48425553 00110038 00110038

--> Code <--
00701EF0 565168b0 782b018d 45bc6a40 508bf2e8 VQh.x+..E.j@P...
00701F00 5c3cf3ff 8b4d0883 c410518b d68d4dbc \<...M....Q...M.
00701F10 e80bacf4 ff8b4dfc 33cd5ee8 b0371900 ......M.3.^..7..
00701F20 8be55dc2 0400cccc cccccccc cccccccc ..].............
00701F30 0f2825e0 c962010f 28d10fc6 d1d20f28 .(%..b..(......(
00701F40 d80fc6d8 c90fc6c9 c90fc6c0 d20f28ec ..............(.

--> Stack <--
355BF050 00701f15 00000caa 079f8bc0 49414621 ..p.........!FAI
355BF060 2844454c 75736572 2c29746c 73657220 LED(result), res
355BF070 20746c75 7830203d 36373838 63373130 ult = 0x8876017c
355BF080 355bf000 006f148b 0019cb28 00000800 ..[5..o.(.......
355BF090 00000800 4c4c554e 00000000 0c5c00dc ....NULL.......
355BF0A0 355bf0d8 006f14a0 00000caa 00000000 ..[5..o.........
355BF0B0 05703520 00000000 00000800 00000800 5p.............
355BF0C0 00000800 00000800 05703520 00000001 ........ 5p.....
355BF0D0 5159dfe8 00000015 355bf0fc 006c3210 ..YQ......[5.2l.
355BF0E0 05703520 00000024 355bf160 006c34da 5p.$....[5.4l. 355BF0F0 05703520 06d0dc40 00000024 355bf108 5p.@...$.....[5 355BF100 006c358f 00000024 355bf148 006c365f .5l.$...H.[5_6l. 355BF110 05703520 00000024 079acff0 00000001 5p.$........... 355BF120 006890ac 00000000 000005a0 0000036e ..h.........n... 355BF130 00000800 000000f0 0bbb6570 00000058 ........pe..X... 355BF140 079acff0 00000001 355bf17c 00689698 ........|.[5..h. 355BF150 00000001 000000f1 0bbb6570 05703530 ........pe..05p. 355BF160 0bbb6570 00000001 0068965b 0d21f490 pe......[.h...!. 355BF170 0bbb6570 00000001 0c5c0100 355bf190 pe........\...[5 355BF180 0082ac2d 0bbb6570 355bf3d8 0bbb6570 -...pe....[5pe.. 355BF190 355bf26c 00828c73 0d21f490 015a8f20 l.[5s.....!. .Z. 355BF1A0 0063c70b 00000002 0c2ace50 0c2ace58 ..c.....P.*.X.*. 355BF1B0 0c5c01c8 355bf1e8 008841dc 00000002 ..\...[5.A...... 355BF1C0 01000000 006ee798 079f8bc0 0c2ace6c ......n.....l.*. 355BF1D0 0c2ace50 00000001 00000000 355bf200 P.*...........[5 355BF1E0 006eeace 00000000 355bf200 006eebc5 ..n.......[5..n. 355BF1F0 00000800 0c1be91c 079f8bc0 00000800 ................ 355BF200 355bf240 006eed30 079f8bc0 355bf234 @.[50.n.....4.[5 355BF210 00000001 006f4476 ff000000 006c32e6 ....vDo......2l. 355BF220 05703520 00000020 00000001 006c34da 5p. ........4l. 355BF230 05703520 06d0dc40 00000020 355bf248 5p.@... ...H.[5 355BF240 006c358f 00000020 355bf27c 006c365f .5l. ...|.[5_6l. 355BF250 05703520 00000020 013a0dbc 079ad208 5p. .....:..... 355BF260 00000000 00000001 355bf370 355bf370 ........p.[5p.[5 355BF270 0082918e 00000001 355bf3e4 3f800000 ..........[5...? 355BF280 355bf2b8 0d21f494 0c0a6d00 0d21f494 ..[5..!..m....!. 355BF290 0c1be8f0 00681428 00000000 0c1be8f0 ....(.h......... 355BF2A0 0000002c 0c1be8e8 00000080 355bf2cc ,.............[5 355BF2B0 0063f297 355bf2e4 00683416 000002e4 ..c...[5.4h..... 355BF2C0 00000000 00000000 00000000 00000000 ................ 355BF2D0 0000002c 00000005 00000001 0c1be8f0 ,............... 355BF2E0 0000002c 355bf31c 006837ca 00000000 ,.....[5.7h..... 355BF2F0 00000000 355bf360 00000000 355bf314 .....[5......[5
355BF300 006cb75e 368c09ec 355bf310 355bf360 ^.l....6..[5.[5 355BF310 0000000f 355bf338 006c31fd 355bf360 ....8.[5.1l..[5
355BF320 0000001c 0d21f494 006c34da 355bf360 ......!..4l..[5 355BF330 06d0dc40 0000001c 355bf344 006c358f @.......D.[5.5l. 355BF340 0000001c 355bf37c 006c365f 355bf360 ....|.[5_6l..[5
355BF350 0000001c 0d21f494 0c0a6d00 006caffb ......!..m....l.
355BF360 0000001c 0000001a 00000001 355bf3d8 ..............[5
355BF370 355bf43c 00674312 0d21f490 355bf3e4 <.[5.Cg...!...[5
355BF380 00000001 00000020 0c0a6d00 00000080 .... ....m......
355BF390 3c3bee28 3ddf8138 bf7e743a 42744cc0 (.;<8..=:t~..LtB
355BF3A0 3f800000 3f800000 3f800000 3f800000 ...?...?...?...?
355BF3B0 3f20d726 3f26f4e0 bed92e48 4342fa96 &. ?..&?H.....BC
355BF3C0 40000000 40000000 40000000 40000000 ...@...@...@...@
355BF3D0 3f800000 3bbbee28 bf20d726 bf26f4e0 ...?(..;&. ...&.
355BF3E0 3ed92e48 00000000 00000000 3f800000 H..>...........?
355BF3F0 3f800000 3f0f31f6 bf20d726 bf26f4e0 ...?.1.?&. ...&.
355BF400 3ed92e48 be32b8c3 3f20d726 3f26f4e0 H..>..2.&. ?..&?
355BF410 bed92e48 4342fa96 0d21f494 3d8d2983 H.....BC..!..).=
355BF420 3f27e233 3d9517ca 3c23d70a 00000001 3.'?...=..#<....
355BF430 000000ff 00000001 00000001 355bf44c ............L.[5
355BF440 00676362 00000000 0c0a1770 355bf464 bcg.....p...d.[5

--> Error Logs <--
GetLogicalProcessorInformation failed, increase buffer bytes to 1536

--> DirectX Device Info <--
VendorId = 0x10de
DeviceId = 0x0423
Version = 7.15.0012.6658
Description = NVIDIA GeForce 8300 GS
Compat = 0x00080800
VidMem = 256 MB

I'm having the same problem on my Mac Book Pro Retina. I'm using the latest CrossOver for GW2 - Version 11.2 (11.2.0.26253).

The first thing I would do when the game boots up is click Back from race and then click graphics settings and lower the resolution.
If the game is trying to run at the maximum resolution of the retina display that's probably causing it to crash.

I tried the integrated GPU and GW2 hangs before the login screen.

Philip James wrote:

The first thing I would do when the game boots up is click Back from
race and then click graphics settings and lower the resolution.
If the game is trying to run at the maximum resolution of the retina
display that's probably causing it to crash.

I'm running it in a window. My display is set to 1920x1200. I'll try shrinking the window and see if it helps.

It does work for me at 1024x768 full screen. once i get into the game, it's fairly unusable as my character's drawing is bad. Its head is just a bunch of giant triangles.

so i can log in, but i cant "play game"...is it possible to revise the graphics settings before "play"-ing so as to see if running on the max is causing my game to crash (right now, once i hit play, the game immediately crashes outright)

Ok so after adjusting all settings to the lowest I can kinda play (In windowed mode). However the game is hard to play because of the strange triangles that effect my character.... Heres my possible solution. I have noticed that others using Nvidia cards can play as long as they set their resolution lower. However with the retina the display is obviously set much higher than other macs... I am wondering what is the default resolution, refresh rating, frequency range for other macs. I am wondering if i use a product like switchresx if I can set my display in a way that might allow me to play guild-wars without the triangles. right now i supposedly run at 60 fps, I think thats definitely wrong seeing that most people seem to be playing at 20.

Im having the same issue but am unable to have any of the ideas listed in this thread work. After i select my race and am sent to the profession selection screen the game crashes before the an image of the character can load. I get a message saying it crashed or whatever and i get the same thing as OP. Any ideas why its not working for me in a lower resolution or in windowed mode?

Joe Halbert wrote:

Ok so after adjusting all settings to the lowest I can kinda play
(In windowed mode). However the game is hard to play because of the
strange triangles that effect my character.... Heres my possible
solution. I have noticed that others using Nvidia cards can play as
long as they set their resolution lower. However with the retina the
display is obviously set much higher than other macs... I am
wondering what is the default resolution, refresh rating, frequency
range for other macs. I am wondering if i use a product like
switchresx if I can set my display in a way that might allow me to
play guild-wars without the triangles. right now i supposedly run at
60 fps, I think thats definitely wrong seeing that most people seem
to be playing at 20.

What happens if you set the resolution of your Retina mac to 1680x1050 (Thats the resolution of my 15" so it should be available for you) and then try running.
The refresh rate for every single mac running crossover is 60, doesn't matter what you're playing or how good your mac is.

Are you sure that your 60fps isn't the refresh rate, I highly doubt thats your FPS. FPS is shown down the bottom of the settings/options menu in the game, it should constantly change.

As for the triangles, I have no idea, you might need to increase the FixedVShaderLimit value to higher than 275, 275 is the value that I worked out for the 15" with ATI cards, it might not apply to the NVIDIA cards. Can you post a screenshot of what it looks like?

Try to add the registry value VideoMemorySize = 256 (256 being your video memory in your computer). Look for instructions on how to do this at the top of the forum.

Cory wrote:

Try to add the registry value VideoMemorySize = 256 (256 being your
video memory in your computer). Look for instructions on how to do
this at the top of the forum.

thanks it worked i appreciate it

James jacobs wrote:

Cory wrote:

Try to add the registry value VideoMemorySize = 256
(256 being your video memory in your computer). Look for
instructions on how to do this at the top of the forum.

thanks it worked i appreciate it

Yeah adding VideoMemorySize fixed my game and now it runs beautifully