Guild Wars 2 Forum

I set my value at the correct number, but still the game crashes immediately after I press play. - Well first white screen, then crash.

--> Crash <--
Exception: c0000005
Memory at address 00000000 could not be written
App: Gw2.exe
Pid: 44
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14831
When: 2012-07-22T22:09:52Z 2012-07-22T18:09:52-04:00
Uptime: 0 days 0:00:31
Flags: 0

--> Crash <--
Exception: c0000005
Memory at address 00000000 could not be written
App: Gw2.exe
Pid: 44
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14831
When: 2012-07-22T22:09:52Z 2012-07-22T18:09:52-04:00
Uptime: 0 days 0:00:31
Flags: 0

--> System <--
Name:
IpAddr:
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.0 (32 bit)

--> System Memory <--
Physical: 1073MB/ 2048MB 52%
Paged: 2146MB/ 3121MB 68%
Virtual: 4093MB/ 4093MB 100%
Load: 47%

--> Process Memory <--
Private: 0MB
WorkingSet: 0MB
PeakWorkingSet: 0MB
PageFaults: 0

--> Game Context <--
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:24

--> World State <--
<WorldState />

[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 5.1.2600.3264 (64/32-bit compatible)]

--> Error Logs <--
GetLogicalProcessorInformation failed, increase buffer bytes to 1536

--> DirectX Device Info <--
VendorId = 0x1002
DeviceId = 0x9620
Version = 7.14.0010.0741
Description = ATI Radeon HD 3200 Graphics
Compat = 0x00000000
VidMem = 261 MB

This is exactly the problem I'm having. Seems there are a few threads on this.

It would be great to get a codeweaver admin response to this one i.e. whether its an Anet update thing or whether it's something crossover needs to provide a fix for (granted enough people have the problem).

Okay...

First question, which value at the correct number did you set? Are you referring to the Video Memory Size or to something else?

Next, Mac or Linux? What version? What graphics card do you have?

It seems like Guild Wars 2 is not getting a valid number for your Video Memory Size which may or may not be causing a crash.

Greetings Caron,

Thank you for your timely response.

My Mac has a VRAM of 256 MB, - in the VideoMemorySize string that I added to the added Direct3D key (which wasn't there) - I typed 256 - this didn't work, so I tried "256 MB" this didn't work either.

Mac OS X 10.6.8 with AMD Radeon HD 6490M (PCIe) & Intel HD Graphics 3000 (Built in)

AMD Radeon HD 6490M:

Chipset Model: AMD Radeon HD 6490M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x6760
Revision ID: 0x0000
ROM Revision: 113-C0170H-521
gMux Version: 1.9.23
EFI Driver Version: 01.00.521
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

Intel HD Graphics 3000:

Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0116
Revision ID: 0x0009
gMux Version: 1.9.23

My problem does seem to be a matter of value - The game seems not able to connect the dots and I'm not sure which dots are needed and where...

Thank you for your time!

Regards,

Por7ier

Also, I recently just told by someone that setting my VideoMemorySize to 128 (lower than my actual vram total) may help.

It has to be a real number IE 128 - 256 ...1024, and setting the number lower than my actual VRAM total does the trick for the program to run.

UNFORTUNATELY...the beta is over and I will have to wait another month to put this to the test! Lol!

Looking forward to more testing.

I read the ticket you submitted Por7ier but was a little confused about this bit:

"As I understand it, The VRAM setting as reported by Crossover must be a "real" value (128, 256, 512, etc) equal to or lesser than your actual available VRAM.

The problem is, when I put a value into "VideoMemorySize" Crossover reports it out as a higher number. I ended up setting it to 489 or something so it would report out at 512 but it seems Jack is suggesting to set VideoMemorySize to 128 or 256 etc. and as long as it reports out lower than your actual VRAM size it should work (in my case 512)?

Last beta I was on the Crossover trial so when GW2 comes out I'll need to buy it - but if its not going to work I'd rather not shell out the cash. Ahh, gotta love these rocks resting up against hard places.