Guild Wars 2 Forum

I have followed all the tips and instructions but every time i try to open gw2 i get the crash with the error straight away :(

Has anyone found away around this problem or am I the only one having it?

For the stress test i can at least use boot camp, it works a dream on it

Hi shane H!

I got confused about the Error too. I think there is some missleading in the discription of that tip...

This is my Output:

# lspci -v -s `lspci | awk '/VGA/{print $1}'`
01:00.0 VGA compatible controller: nVidia Corporation GF104 [GeForce GTX 460] (rev a1) (prog-if 00 [VGA controller])
    Flags: bus master, fast devsel, latency 0, IRQ 16
    Memory at f8000000 (32-bit, non-prefetchable) [size=32M]
    Memory at d8000000 (64-bit, prefetchable) [size=128M]
    Memory at d4000000 (64-bit, prefetchable) [size=64M]
    I/O ports at bc00 [size=128]
    [virtual] Expansion ROM at fbc00000 [disabled] [size=512K]
    Capabilities: [60] Power Management version 3
    Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+
    Capabilities: [78] Express Endpoint, MSI 00
    Capabilities: [b4] Vendor Specific Information: Len=14 <?>
    Capabilities: [100] Virtual Channel
    Capabilities: [128] Power Budgeting <?>
    Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?>
    Kernel driver in use: nvidia
    Kernel modules: nvidia

You see i have a GeForce GTX 460 and follow this tip i should write 128 in the Key VideoMemorySize. With that Value the Game-Launcher start and i could logg in (at Betatime!) but the Game crashes.

So i knew from nvidia-settings that my Card have 1024M Memory so i write 1024 in that Field and the Game launch fine.

I have the crash problem, too (I can login, but as soon as I hit "play" the game crashes - "Memory at address 53bc9000 could not be written"). I noticed that Crossover seems to identify my VRAM and my DeviceID wrong:

--> DirectX Device Info <--
VendorId = 0x1002
DeviceId = 0x9495
Version = 7.14.0010.0741
Description = ATI Radeon HD 4600 Series
Compat = 0x00000000
VidMem = 519 MB

My actual VRAM is 256 and my device ID is 0x9488 - in both cases the numbers are off. The same happens, if I add the strings manually to the regedit (in which case the numbers in the crash report are always higher by 7 btw). Does anyone have an idea what is happening here and/or how I could communicate the actual stats to the game? I'm on Mac OS X 10.6.8 with Crossover 11.2 .

I'm having the same problem. can anyone get us up and playing before beta weekend is over?

Same here, anyone get past this over the weekend?

C. Belasis wrote:

I have the crash problem, too (I can login, but as soon as I hit
"play" the game crashes - "Memory at address 53bc9000 could not be
written"). I noticed that Crossover seems to identify my VRAM and my
DeviceID wrong:

--> DirectX Device Info <--
VendorId = 0x1002
DeviceId = 0x9495
Version = 7.14.0010.0741
Description = ATI Radeon HD 4600 Series
Compat = 0x00000000
VidMem = 519 MB

My actual VRAM is 256 and my device ID is 0x9488 - in both cases the
numbers are off. The same happens, if I add the strings manually to
the regedit (in which case the numbers in the crash report are
always higher by 7 btw). Does anyone have an idea what is happening
here and/or how I could communicate the actual stats to the game?
I'm on Mac OS X 10.6.8 with Crossover 11.2 .

Alright, I know what's going on here... or at least to a certain degree. I assume you have an AMD card but which card is it? Basically, the device id of your card is not in the system so CrossOver (Wine) is doing its best to match it to a similar card. It's starts out with the knowledge that you have an AMD card and then attempts to find the closest possible match. In this case it reports an AMD 4600 card because the device ID of that card is 7 away from the card you have (and that card has 512 MB of VRAM). Thus why the other values are misrepresented by '7'. Also known as, Wine does not know your card. Can you please tell us which card you have in your system?

This is mine copied from 'about this mac':

ATI Radeon HD 2600 Pro:

Chipset Model: ATI,RadeonHD2600
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9583
Revision ID: 0x0000
ROM Revision: 113-B2250F-219
EFI Driver Version: 01.00.219

Chris2009 wrote:

Hi shane H!

I got confused about the Error too. I think there is some
missleading in the discription of that tip...

This is my Output:

# lspci -v -s `lspci | awk '/VGA/{print $1}'`
01:00.0 VGA compatible controller: nVidia Corporation GF104 [GeForce GTX 460] (rev a1) (prog-if 00 [VGA controller])
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at f8000000 (32-bit, non-prefetchable) [size=32M]
Memory at d8000000 (64-bit, prefetchable) [size=128M]
Memory at d4000000 (64-bit, prefetchable) [size=64M]
I/O ports at bc00 [size=128]
[virtual] Expansion ROM at fbc00000 [disabled] [size=512K]
Capabilities: [60] Power Management version 3
Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [78] Express Endpoint, MSI 00
Capabilities: [b4] Vendor Specific Information: Len=14 <?>
Capabilities: [100] Virtual Channel
Capabilities: [128] Power Budgeting <?>
Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?>
Kernel driver in use: nvidia
Kernel modules: nvidia

You see i have a GeForce GTX 460 and follow this tip i should write
128 in the Key VideoMemorySize. With that Value the
Game-Launcher start and i could logg in (at Betatime!) but the Game
crashes.

So i knew from nvidia-settings that my Card have 1024M Memory
so i write 1024 in that Field and the Game launch fine.

The tip only works for less powerful cards. The value lspci gives for VRAM is only accurate on cards up to 512 RAM. After that, the value is skewed and there is not a terribly accurate easy way to get the correct value (to my ever expanding Linux knowledge... and I wouldn't be surprised or offended if someone said "yes there is, just do X").

Gary Thomson wrote:

This is mine copied from 'about this mac':

ATI Radeon HD 2600 Pro:

Chipset Model: ATI,RadeonHD2600
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9583
Revision ID: 0x0000
ROM Revision: 113-B2250F-219
EFI Driver Version: 01.00.219

Do you have your DirectX Device Info output from Guild Wars 2?

Caron Wills wrote:

In this case it reports an AMD 4600 card because the device ID of
that card is 7 away from the card you have (and that card has 512 MB
of VRAM). Thus why the other values are misrepresented by '7'.
Also known as, Wine does not know your card. Can you please tell us
which card you have in your system?

I tried to run dxdiag, but it doesn't work - in none of my XOver bottles as I had to find out. (Aside from GW2, all my bottles were merged from my previous XOver-Games installation.) Any other way to get a more extensive data/information list?

The system profiler on my (German language) Mac gives me:

Chipsatz-Modell: ATI Radeon HD 4670
Typ: GPU
Bus: PCIe
PCIe-Lane-Breite: x16
VRAM (gesamt): 256 MB
Hersteller: ATI (0x1002)
Geräte-ID: 0x9488
Versions-ID: 0x0000
ROM-Version: 113-B8030C-253
EFI-Treiberversion: 01.00.367

It's a late 2009 iMac 21,5" and as far as I know both 21,5" models only had 256MB VRAM, not 512 (that was only the 27" model). But I'm no IT expert so there are probably (or rather: most certainly) things going on in my computer I have no idea of...

To obtain the correct memory value on Linux for "more" powerful nVidia cards use the nvidia-smi utility shipped with the proprietary nVidia drivers.

nvidia-smi --query --display="MEMORY"

This command shows the memory usage of each installed GPU.

The required value is the "Total" one.

EDIT: added Linux reference to avoid confusion with certain fruit.

Caron Wills wrote:

Do you have your DirectX Device Info output from Guild Wars 2?

Since the beta weekend is over the game no longer tries to load, I just get the 'no beta event' message. Where would the crash log be saved locally?