EverQuest Forum

I am writing this thread as i feel i have been conned out of £30.00 by buying this product, I trialed crossover games for one application only - Everquest which had a Silver support rating, Since day one of purchasing i have had an issue which the support have been unable to resolve (taking 1 - 3 weeks per reply to my case) and now the application has been downgraded to 'Does not work'. If i would have know this i would not have purchased the application. I am very close to un-installing and playing the game via bootcamp. I understand that applications can work on some systems and not others and there are always bug's and certain un-avoidable issues when running through wine, But even the support i have received has been very poor..

Hi,

I have never known the official support channel to take 3 weeks to
respond to a customer query -- by 'official support channel' I mean
either submitting a ticket via the ticket system -or- sending an email
to info@codeweavers.com ...have you do this? These forums are the
unofficial support channel, and shouldn't be confused with the official...

Cheers!

while i haven't done much with EQ in the past months, i've never had a problem with codeweaver, as a company or for support. hopefully i'm not speaking out of turn but... Everquest was never officially support like others are. i've had several problems getting it to work with EQ and have always been able to either find a solution or a compromise, wither directly through support by codeweaver or this forum.

frankly, i'm kind of amazed at what codeweaver's been able to do with EQ considering its support is not official, it just happens to work, most of the time, in one form or another lol... besides, consider your options... running EQ using Windows on a dedicated box and having EQ ( and possibly your PC ) crash periodically, an understatement OR you can us run it on your mac and have EQ crash periodically and continue to use your mac as though nothing happened... oh, and it's way cheaper...

maybe you're not getting the attention of the right people?

maybe it's time you re-post your issue in these forums and start fresh. i'll try to watch for it to see if or how i might be able to help. what i can tell you is that almost every time Sony comes out with a new expansion it throws a decent curve-ball at all systems, no matter if they are dedicated PCs or virtual. my experience with the whole codeweaver vs EQ thing has taught me is that Sony is often to blame.

p.s. for the record. i haven't fired it up in a few months. i let my annual subscription run out. last time i checked, i was still running about in Underfoot. hrmm... think my son might still have an account...

Official support is pretty fast, though sometimes it takes a while to trouble shoot something, in my experience. If you bought cxgames you have one year of level 2 support, make sure you open a ticket.

Now there are a couple of problems with games like EQ and it's that they get updated periodically. So it could be broken by Sony on an update on their side suddenly even though it was working great just last week.
I played EQ2 for two months and found it very unstable on a PC, so EQ might have the same problem and just be unstable. The point made above about it taking down your whole system vs. crossover is probably legit.
The other thing is that if the newest version of cxg breaks compatibility, delete it and reinstall the old one. You have access to all the old versions of cxg I believe and definitely to all the ones that are available while your year of support is in effect.

Nope im not confused.. Please see my ticket logged through the official methods - http://www.codeweavers.com/support/tickets/browse/?ticket_id=814226;layout=user_tickets;sort%5Bstatus%5D=ASC

I agree with you Joe, my issue is the lack of support when i go through the correct process. I don't expect miracles just a decent level of support. Codeweavers should clearly set customer's expectations and these should be defined via SLA's, all i see at the moment is log a ticket someone will reply when they get a moment which is not how a 'paid for service' should be operated.

Regards

Stuart

Ahh you have level 3 support. I forgot about that.

Ok yeah I hear it's been a bit slow. But it does look like it was a known issue at winehq from what Caron said so the trouble shooting might be more than a little complicated.

Try doing this:

This is an EQ bug. It occurs under WinXP as well. rm *.ini in the
Everquest
folder and run Everquest.exe. That fixed it for me. Running wine
1.1.32-1 on
FC12 x86_64.

oh dang, that one...

after reading up on your ticket, here's my 50 cents worth...

i used to get it randomely. sometimes it would be within 5 minutes of standing in PoK. while other times i'd be running across a zone. i once thought it was because i was on a mount but a month into it i found that it had nothing to do with it. believe me when i tell you i feel your pain lol...

Crossover isn't specifically designed to handle EQ. support does what they can do with the resources they have to address the problem the best they can... that sounds almost rehearsed.

the short version. just because a new version comes out doesn't mean it's the best thing for EQ. i have kept 13 versions of crossover and found that some are more stable than others. regrettably, i can't tell you which ones were the most stable, i never kept notes on that, though 8.1.3 rings a bell. ;-/

maybe they would make older versions available for you to try? i also know that OS 10.6.3 threw a wrench into things. i think crossover 9.2.1, the latest copy i've been using, has been decent.

oh! oh! now i remember something else... yes, i tend to think as i type... the setting you choose to use have a big impact on this. one decent observation i've been able to make is...

as your video becomes taxed the probability of getting the said error goes through the roof. i've done a lot of testing with this. i've noticed that the more fancy stuff you do, caching and buffering, the worse it gets. there's also some place where you can modify the aperture of the video card, aka addressable ram, i reduced mine. and things got better.

what's the cost during game play?

well, you can actually watch as textures are added. you'll often see people run around without any close on, rather funny to see the level of detail Sony's put into their models lol. you get used to it and it's kind of entertaining lol.

the problem with all of this, including the support you are or are not getting is that it's all very complicated and difficult to recreate. that might be partly due to the fact that we're mixing up Microsoft gunk, Sony gunk, and Apple gunk all in the same bowl. it's actually very impressive that it works as well as it does.

well... hope that helps a little and sorry if i seem to ramble a little, k, a lot lol 😉