ConnectWise is the leading business management solution designed exclusively for technology organisations, such as IT companies, IT solution providers, MSPs and System Integrators. Created by technology business professionals, ConnectWise provides industry-leading software for support and ticketing, CRM, project management, invoicing, time tracking, procurement, and sales quotes and proposals.
ConnectWise's customer portal that helps to communicate with customers regarding tickets, how tickets are processed, who is working on tickets but they don’t provide all this information clearly and is poorly integrated, so customers of ConnectWise don’t use their main portal.
This is where DeskDirector (https://www.deskdirector.com/) fits, it provides a better portal, it focusses on customer side portal. DeskDirector works on real-time which any update in Connectwise is instantly shown on DeskDirector Portal.