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Arena Simulation of a machine producing pieces and a man unloading it

Hello everyone!
I'm having trouble understanding how the simulator works in a specific contest.
I'm trying to simulate a very simple industrial process: there's a machine that produces 1 piece every 1 minute, and I have model the fact that every 10 pieces produced, a worker man comes to unload the pieces from the machine, and it takes 1 minute for him to do this work.
To model this, I introduced a counter that, starting from 0, increments of 1 at every cycle, and a "decide" block verify its value at every cycle. When it arrives to 10, it enters a process module that models the man's activity and then the variable is resetted.

The problem comes when I introduce as a "failure" a break of 2 minutes every 30 minutes for the working man. This makes the value of the usage of the machine decrease: it should be working at 100% of its time, but instead it comes out working for 70% and i don't know why!
The machine should work, whatever the operator does. I can't understand why the machine stops... any suggestion?

thanks, Giovanna 😊

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