CrossOver Support - Community Forums

Recently upgraded to Crossover 21.2.0 on Ubuntu 18.04.6.

Since the upgrade, Powerpoint 2016 opens in a small window and simply crashes after resizing and/or moving the window. Additional info shows "Unhandled exception: assertion failed in 32-bit code (0xf7f0fb59)."

Word 2016 and Excell 2016 work fine without issues, but powerpoint is simply unusable.

I've tried with and without performance enhanced graphics and vulcan. None of the options seems to result in a working powerpoint. It ran fine on Crossover 20.x

Anybody found a workaround or has come across a similar issue with office 2016?

I've pasted the last lines of the Crossover log file here:
icrosoft Office\Root\Office16\POWERPNT.EXE: ../wine/dlls/wined3d/wined3d_private.h:4331: wined3d_resource_release: Assertion `refcount >= 0' failed.
wine: Assertion failed at address F7F0FB59 (thread 0570), starting debugger...
03f8:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
03f8:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
03f8:fixme:imm:ImeSetActiveContext (0x172fb8, 1): stub
03f8:fixme:imm:ImmReleaseContext (000E024A, 00172FB8): stub
03f8:fixme:dbghelp:elf_search_auxv can't find symbol in module
03f8:fixme:dbghelp:elf_search_auxv can't find symbol in module
... and a lot more of these which I removed for clarity ....
03f8:fixme:dbghelp:elf_search_auxv can't find symbol in module
03f8:fixme:dbghelp:elf_search_auxv can't find symbol in module
0540:fixme:seh:NtQueryInformationThread ThreadIsIoPending info class not supported yet
0524:fixme:seh:NtQueryInformationThread ThreadIsIoPending info class not supported yet
053c:fixme:seh:NtQueryInformationThread ThreadIsIoPending info class not supported yet
0540:fixme:seh:NtQueryInformationThread ThreadIsIoPending info class not supported yet
0568:fixme:seh:NtQueryInformationThread ThreadIsIoPending info class not supported yet
03f8:fixme:dbghelp:elf_search_auxv can't find symbol in module
0338:err:ole:CoUninitialize Mismatched CoUninitialize

Hi there,

This is probably a better question for a support ticket, but I'll give a few ideas here to start:

1. Does a new install of Office 2016 fare any better?
2. Can you confirm that you don't have any missing libraries that could be causing issues? (running ./cxfix --auto might help: https://www.codeweavers.com/support/wiki/diag)
3. Have you been changing the number of monitors you have plugged into your machine? We don't have any known multi-monitor issues right now, but that has been a source of problems in the past.

Best,
Meredith