Rift Forum

Hello, I recently downloaded the Rift client and Crossover. Today I successfully got the update to the "Play now" phase, and attempted to play. As soon as I clicked play, I receive a message saying "Your Directx9 install needs to be updated." So I click "OK," but the next message is... "Unable to download Directx web setup (Error #4001)." And then nothing happens...

Please help!

EDIT: Tried to reopen Rift later, NOW there is a DirectX installation popup, but every time I try to install, it fails.

PLEASE HELP!

I haven't seen that error after a successful install, even after patching. The main thing I'd try is to install the "DirectX 9" package into the RIFT bottle. The following link describes how to install dependency packages into a pre-existing bottle:

http://www.codeweavers.com/support/wiki/mac/mactutorial/unsupported_deps

You'll find "DirectX 9" in the "runtime support components" section of the install software menu, as shown in the above link.

Ok, I got directx installed, but after doing the patch for Rift, I noticed the "Installing Rift" in Crossover was stuck at roughly 75-80% (Aprrox). I minimized that, and opened Rift. I went through character selection, and after that the beginning intro, only to receive an error saying that the video specs arent compatible with my computer and will fix itself upon reopening.

The problem with that is now Rift wont open. The icon bounces for a bit then disappears.

Macbook pro 13" 2011 edition.

Edit: After a few hours, the installation of Rift is said to be completed. Still can't open Rift.

Max Bulgatz wrote:

Ok, I got directx installed, but after doing the patch for Rift, I
noticed the "Installing Rift" in Crossover was stuck at roughly
75-80% (Aprrox). I minimized that, and opened Rift. I went through
character selection, and after that the beginning intro, only to
receive an error saying that the video specs arent compatible with
my computer and will fix itself upon reopening.

The problem with that is now Rift wont open. The icon bounces for a
bit then disappears.

Macbook pro 13" 2011 edition.

Crossover's installer needs to see that RIFT has closed in order to complete the installation. At the end of the install, there's a checkbox to "launch RIFT now" (or similar wording, I don't have it in front of me) which is checked by default. Thus, when you click on finish/done, the game launches automatically into the patching screen. Crossover, therefore, does not see RIFT close and continues to say "installing", stuck at roughly 80%, where it will remain until it sees RIFT close for the first time.

As a general recommendation for installation (and you might want to just delete the bottle and re-install into a new bottle, at this point, to at least get a working launcher), I un-check the "launch now" box at the end of the install so that Crossover can complete it's processes and give you the RIFT launcher icon.

As for graphics - I think you'll definitely want to enable the Legacy (or "low quality") renderer if the game flames out on first launch. The "Renderer Failure. Compatibility renderer will be enabled on next launch." section within the "Quick fixes" tip on the "Tips & tricks" page discusses how to manually edit the config file to enable the Legacy Renderer. Most MacBook users have to do this to get the game running.

Lastly, if these tech specs match your Mac's:

http://support.apple.com/kb/SP619

I'm not sure that you'll be able to get the game running, even with the Legacy Renderer enabled. RIFT needs a real graphics card (with "hardware rendering"), and the Intel HD Graphics 3000 is a GPU with shared memory, meaning it uses your CPU for processing ("software rendering"). Typically, we find that GPU's which use software rendering can't quite handle RIFT, but you might get lucky.