Lord of the Rings Online Forum

Hi,

I finally upgraded to Sonoma and now Lotro doesn't work. The specific problem is during the launch – the lancher is looking for the update server, but times out over and over again.

I am on an iMac Pro with 32GB RAM.
I have LittleSnitch running, but the first thing I did when the connection timed out was give the LOTRO launcher a rule to allow outgoing connection to any server using any port and any protocol.

The connection to the update server still times out. I have included the log file below.

Any help or pointers would be fabulous.

Thank you.

`2023.12.04 12:24:15[I] Patcher::Initialize : Licensee: "Kevin Keaney"
2023.12.04 12:24:15[I] Patcher::Initialize : Licensed Products: "Desktop"
2023.12.04 12:24:15[E] Patcher::LoadHappyCloudLibrary : Happy Cloud regkey not found, response is: 0
2023.12.04 12:24:15[W] LocaleManager::LocateLocalizedResource : Failed to locate resource [ "ButtonFont.en-US.ttf" ]!
2023.12.04 12:24:15[W] LocaleManager::LocateLocalizedResource : Failed to locate resource [ "ButtonFont.en.ttf" ]!
2023.12.04 12:24:15[I] Patcher::Initialize : Current Locale Name: "en_US"
2023.12.04 12:24:15[I] Patcher::Initialize : Current Language: "English"
2023.12.04 12:24:15[I] Patcher::Initialize : Current Country: "UnitedStates"
2023.12.04 12:24:15[I] Patcher::Initialize : Current BPC47 Name: "en-US"
2023.12.04 12:24:15[I] Patcher::Initialize : Setting up RSS Feed Displayer...
2023.12.04 12:24:16[I] Patcher::Initialize : Setting up Ad Viewer...
2023.12.04 12:24:16[W] LocaleManager::LocateLocalizedResource : Failed to locate resource [ "Launcher_en-US.qm" ]!
2023.12.04 12:24:16[W] LocaleManager::LocateLocalizedResource : Failed to locate resource [ "qt_en-US.qm" ]!
2023.12.04 12:24:16[W] LocaleManager::LocateLocalizedResource : Failed to locate resource [ "qt_en.qm" ]!
2023.12.04 12:24:16[W] Data Center URL: QUrl( "http://moria.gls.lotro.com/GLS.DataCenterServer/Service.asmx" )

2023.12.04 12:24:16[W] LocaleManager::LocateLocalizedResource : Failed to locate resource [ "splash_screen_en-US.bmp" ]!
2023.12.04 12:24:16[I] Patcher::changeEvent : Retranslating the UI...
2023.12.04 12:24:19[I] Patcher::DoDownload : Starting content download phase...
2023.12.04 12:24:19[I] Patcher::DoRawDownload : Starting raw content download phase...
2023.12.04 12:24:25[I] NeedDirectXSetup : Need DirectX setup? false
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : ---FileName: "vcredist_x86.exe"
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : product code found, so assume it's installed
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : ---FileName: "vcredist_x86.exe"
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : product code found, so assume it's installed
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : ---FileName: "vcredist_x64.exe"
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : product code found, so assume it's installed
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : ---FileName: "VC_redist.x86.exe"
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : product code found, so assume it's installed
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : ---FileName: "VC_redist.x64.exe"
2023.12.04 12:24:25[I] RawDownloadFlow::RetrievePrereqs_Continue : product code found, so assume it's installed
2023.12.04 12:24:25[I] Patcher::Go : Start up the connection "thread"
2023.12.04 12:24:35[C]
2023.12.04 12:24:35[C] PatchFlow::AdmitFailure
2023.12.04 12:24:35[C] PatchFlow::AdmitFailure [ "Server connection timed out." ]
2023.12.04 12:24:35[E] Patcher::OnPatchingFailed : Error msg: "Server connection timed out."
2023.12.04 12:24:45[C]
2023.12.04 12:24:45[C] PatchFlow::AdmitFailure
2023.12.04 12:24:45[C] PatchFlow::AdmitFailure [ "Server connection timed out." ]
2023.12.04 12:24:45[E] Patcher::OnPatchingFailed : Error msg: "Server connection timed out."
2023.12.04 12:24:45[W] QTimeLine::start: already running
2023.12.04 12:24:55[C]
2023.12.04 12:24:55[C] PatchFlow::AdmitFailure
2023.12.04 12:24:55[C] PatchFlow::AdmitFailure [ "Server connection timed out." ]
2023.12.04 12:24:55[E] Patcher::OnPatchingFailed : Error msg: "Server connection timed out."
2023.12.04 12:24:55[W] QTimeLine::start: already running
2023.12.04 12:25:05[C]
2023.12.04 12:25:05[C] PatchFlow::AdmitFailure
2023.12.04 12:25:05[C] PatchFlow::AdmitFailure [ "Server connection timed out." ]
2023.12.04 12:25:05[E] Patcher::OnPatchingFailed : Error msg: "Server connection timed out."
2023.12.04 12:25:05[W] QTimeLine::start: already running
2023.12.04 12:25:15[C]
2023.12.04 12:25:15[C] PatchFlow::AdmitFailure
2023.12.04 12:25:15[C] PatchFlow::AdmitFailure [ "Server connection timed out." ]
2023.12.04 12:25:15[E] Patcher::OnPatchingFailed : Error msg: "Server connection timed out."
2023.12.04 12:25:15[W] QTimeLine::start: already running
2023.12.04 12:25:25[C]
2023.12.04 12:25:25[C] PatchFlow::AdmitFailure
2023.12.04 12:25:25[C] PatchFlow::AdmitFailure [ "Server connection timed out." ]
2023.12.04 12:25:25[E] Patcher::OnPatchingFailed : Error msg: "Server connection timed out."
2023.12.04 12:25:25[W] QTimeLine::start: already running
2023.12.04 12:25:35[C]
2023.12.04 12:25:35[C] PatchFlow::AdmitFailure
2023.12.04 12:25:35[C] PatchFlow::AdmitFailure [ "Server connection timed out." ]
2023.12.04 12:25:35[E] Patcher::OnPatchingFailed : Error msg: "Server connection timed out."
2023.12.04 12:25:35[W] QTimeLine::start: already running
2023.12.04 12:25:35[I] Patcher::Go : Start up the connection "thread"
2023.12.04 12:25:35[W] PatchFlow::OnDataCenterUpdated - InitPatchClient failure - strError: ""
2023.12.04 12:25:35[C]
2023.12.04 12:25:35[C] PatchFlow::AdmitFailure
2023.12.04 12:25:35[C] PatchFlow::AdmitFailure [ "" ]
2023.12.04 12:25:35[E] Patcher::OnPatchingFailed : Error msg: "" `

The first thing to try is a thorough local network restart:

1- Shut down your computer and all your network devices. "All your network devices" for most people means your wireless router and your cable modem. You might have more than one device composing your router, be sure you shut them all down. You might have something other than a cable modem (DSL or some other way of getting the wide world of interwebs into your house) – whatever it is, shut it down. If you don't know how to turn something off, unplug it.
2- Wait 2 minutes. 120 seconds. Just wait with all your stuff turned off.
3- Turn everything back on/plug everything back in starting with the most "upstream" device and working your way downstream. For most people, that means turning on the cable modem first. After turning on a device, allow it to fully boot before turning on the next device. If you can't tell when a device is fully booted, just turn it on/plug it in and then wait 2 full minutes (120 seconds) before moving to the next device downstream. So for most people: Cable modem, wireless router, then finally computer.

Don't just send a remote restart command to your router. Don't just clear the caches on your computer. Turn it ALL off, wait 2 full minutes, then turn it all back on starting with the most upstream device and then working your way downstream.

That process gets most people reporting this issue back into the game without further trouble. If it doesn't work for you, report back and we'll move on to another procedure.

Thank you John,

I did as you suggested, but it made no difference.

However – for posterity and anyone else who may have this problem, I did find the solution.

I was running through a VPN (specifically Tunnel Bear). Turn the VPN off and presto, it all works again.

Once again – thank you John.