Upgrade Policy

One of the key values we provide to our customers is our support. This includes not just the technical support that we provide, but also the ability for our customers to receive updates and bug fixes. Not only that, but you can feel good knowing that your continued support of CodeWeavers also leads directly to our continued support for the open-source software community in general, and the Wine project in particular. Subscribe to our Announce mailing list to automatically be notified of new releases.

How To Upgrade

To upgrade your product, login to our Store. Your login information was provided in an email you received after purchase. Upon login, you will have a "Downloads" link to the products you purchased in the sidebar navigation of the store.

If you cannot login, or cannot download your product, email us at ticket-system@codeweavers.com.

Duration of Support

CrossOver Standard

Every CrossOver Standard purchase comes with 6 months of free Level 3 support and updates. Level 3 support covers installation and show stopping issues on problems reported against our supported applications. After the free support term has expired, customers will still be able to download the latest update they were entitled to, but will not receive further updates or support.

CrossOver Professional

Customers that purchase CrossOver Professional will receive 12 months of higher priority Level 2 support. Larger customers (100+ licenses) receive Level 1 support, which carries a host of other benefits; please contact us directly to learn more about Level 1 support. As with CrossOver Standard customers, after the free support term has expired, customers will still be able to download the latest update they were entitled to, but will not receive further updates or support.

You can renew CrossOver Professional at a discounted price for an additional year for up to 30 days after its expiration date. After 30 days past expiration you will need to purchase at full price.

These special deals will only be available at our store, located at
http://www.codeweavers.com/store/.

CrossOver Games

Every CrossOver Games purchase comes with 12 months of free Level 3 support and updates. Level 3 support covers installation and show stopping issues on problems reported against our supported games. After the free support term has expired, customers will still be able to download the latest update they were entitled to, but will not receive further updates or support.